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Customer Service Manager Certification

Customer Service Manager Certification

From: $49.87

$49.87 / month for 8 months


This program is a professional certification tailored to fit the schedules of busy professionals. With our 100% online learning platform and multimedia study materials; this program provides participants with our easy-to-access and revolutionary training platform. This platform includes audio interviews with industry experts, instructional videos covering the best practices, fundamentals, and insights. .With case studies and the appropriate coaching, participants will master the skills necessary for appropriately attracting, retaining, and creating loyal customers and clients in order to build a business with exceptional customer service. Best practices for all points of contact with customers will help to instill the confidence to handle each customer with care and respect.

Required Textbooks

Customer Satisfaction is Worthless, Customer Loyalty is Priceless by Jeffrey Gitomer (ISBN: 188516730X)

 Building Great Customer Experiences by Colin Shaw and John Ivens (ISBN: 1403939497)

Delivering Knock Your Socks Off Service By Performance Research Associates (ISBN: 0814417558)

Learning Objectives

To obtain the broadest spectrum of knowledge regarding the behavior and strategies needed in securing a loyal customer

An understanding of the intricacies of customer

The right information needed to manage the people who your customers interact

Successful, proven tactics from the best sources that is applicable for the real world.

Who is This Program Built For?

Sales managers, sales professionals, or customer service professionals looking to improve their customer service management expertise and knowledge

Students with some professional experience who are looking for continuing education opportunities

Seasoned professionals looking for professional self-improvement training in customer service

Current business professionals looking to improve their customer service management knowledge and leverage the changes the customer service  industry has experienced in the past 10 years

Employee groups looking to enhance their customer service management knowledge.

Benefits of the Program

Advance your customer service management career by raising your level of customer service knowledge and increasing your ability to work quickly and effectively. Specialized knowledge is valuable and an asset in our knowledge economy.

Access to tools and multimedia training resources found online within the (CSMC) Certification Program.

Speak the customer service management language – Earning the CSMC Designation assures that you can attend conferences, interviews, and other networking events while being able to contribute to conversations and understand discussions about current events or trends within the industry.  Our program will help you to understand the terms and implement the tactics and tools of leading customer service management professionals.

How Does This Program Work?

Sample Audio and Video Files

Sample Video

Sample Audio Interview

Study Guide

Learn More About Certification

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