This program is a professional certification tailored to fit the schedules of busy professionals. With our 100% online learning platform and multimedia study materials; this program provides participants with our easy-to-access and revolutionary training platform. This platform includes audio interviews with industry experts, instructional videos covering the best practices, fundamentals, and insights. .With case studies and the appropriate coaching, participants will master the skills necessary for appropriately attracting, retaining, and creating loyal customers and clients in order to build a business with exceptional customer service. Best practices for all points of contact with customers will help to instill the confidence to handle each customer with care and respect.