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Course Overview

The Customer Service Manager Certificate (CSMC) 

This program is a professional certification tailored to fit the schedules of busy professionals. With our 100% online learning platform and multimedia study materials; this program provides participants with our easy-to-access and revolutionary training platform. This platform includes audio interviews with industry experts, instructional videos covering the best practices, fundamentals, and insights. .With case studies and the appropriate coaching, participants will master the skills necessary for appropriately attracting, retaining, and creating loyal customers and clients in order to build a business with exceptional customer service. Best practices for all points of contact with customers will help to instill the confidence to handle each customer with care and respect.

  • To obtain the broadest spectrum of knowledge regarding the behavior and strategies needed in securing a loyal customer
  • An understanding of the intricacies of customer
  • The right information needed to manage the people who your customers interact
  • Successful, proven tactics from the best sources that is applicable for the real
  • Sales managers, sales professionals, or customer service professionals looking to improve their customer service management expertise and knowledge
  • Students with some professional experience who are looking for continuing education opportunities
  • Seasoned professionals looking for professional self-improvement training in customer service
  • Current business professionals looking to improve their customer service management knowledge and leverage the changes the customer service  industry has experienced in the past 10 years
  • Employee groups looking to enhance their customer service management knowledge
  • Advance your customer service management career by raising your level of customer service knowledge and increasing your ability to work quickly and effectively. Specialized knowledge is valuable and an asset in our knowledge economy.
  • Lifetime access to tools and multimedia training resources found online within the (CSMC) Certification Program.
  • Speak the customer service management language – Earning the CSMC Designation assures that you can attend conferences, interviews, and other networking events while being able to contribute to conversations and understand discussions about current events or trends within the industry.  Our program will help you to understand the terms and implement the tactics and tools of leading customer service management professionals.
  1. Register for the program and receive login details.
  2. Purchase and begin reading the textbooks.
  3. Listen to and watch all the audio and video content in the classroom
  4. Complete your Strategic Project and prepare for the exam with the Study Guide and Practice Exam
  5. Schedule and Pass your exam to earn your certification

Expert Interviews

Sample Video

Sample Audio Interview