Workplace Ethics: Things You Should Never Do When Working In A Call Center

Several companies have certain rules and regulations that one must follow. Call centers are no exception. Here are some of the things that you should never do when you are working in a call center:

1. BEING LATE.
Time is everything in a call center, and you cannot afford to slack off in the job and be late. Not only will your boss scold you, but also you will get disapproving stares by your co-employees the moment you get inside that door. Worst, you might lose your job on the first day. Call centers are very strict when it comes to punctuality so make sure that you comply if you do not want to end up unemployed.

2. POOR HYGIENE.
I think that having smelly feet will not give you any bonus points wherever you work. Who would want to sit beside a co-employee who has not taken a bath? Maintaining a good hygiene shows that you are considerate with your co-employees, plus it will give you more confidence when you are taking your calls or writing a content for a client.

3. POOR ENGLISH SKILLS.
The reason why you are hired in a call center is that you have great communication skills. Improve your basic grammar and pronunciation and you will have a long, prosperous career in a call center. Practice makes perfect.

4. ARGUING WITH CO-EMPLOYEES AND BEING DISRESPECTFUL TO THE TEAM LEADER.
This is one of the mortal sins you can commit when you are working in a call center. There is a reason why a certain person was promoted to become your supervisor or a team leader, and it will be wiser if you follow than argue with them. I have seen people come and go in a call center because of this grave mistake. People arose from their respective ranks and did not become leaders in a day. It would be wiser for you if you do not offend them, but what you should do is learn from them instead.

5. PHONE SEX.
This is like committing suicide. Do this, and you are sure to head out of the door the moment you are found out. Not to mention, you will be very embarrassed. Usually, all calls are recorded and are being reviewed to determined if the agents are doing their job properly, or the content of the conversations are proper. The last thing you would want to do is flirt with the client over the phone.

6. DRESS LIKE YOU ARE GOING TO THE BEACH.
It is funny sometimes when I see people wearing spaghetti straps and mini skirts in a very cold working environment. Not only is it inappropriate, but it does not seem like a practical idea to sit there semi-naked when the air conditioners are in full blast. Call center agents are supposed to be professionals, better dress like one.

7. STEALING.
I have heard stories of missing equipment and personal things of agents in a call center, and then later find out that it was stolen in the first place. This will not only be the reason for you to lose your job, but this will be a bad employment and criminal record against you.

8. GO TO WORK IN A STATE OF WRECK.
Okay, so you went out with friends and had a drinking binge the night before. That is perfectly fine except for one thing: you have to work in the morning or worst in the next 3 hours or so. The outcome? You become a zombie, half-drunk or suffering from a nasty hang-over. The result is you do not become productive in your job and you become the center of attraction, in a negative way.

Do not do any of the enumerated things that you should never do in a call center, and you will be assured of a promising career in a call center.

Virginia Magallanes, 25, works as company writer for Call Center Philippines Unique Interaction

Article Source

Tags: analysts, behavior, business, ethical, honor