During a recent business networking event, a colleague told me that the two of us were a dying breed. This comment intrigued me and I asked her why. Remember, that old expression be careful of what you wish because you may receive it? Well, that is exactly what happened.

This colleague was looking for someone to fill a sales position within her organization. First year salary was around $45,000 and that did not include additional incentives or benefits.

I had been approached by two other individuals who were seeking to change positions. Given that I knew both of them and thought them to be professional and understanding of what it takes to be a good sales person, I shared the name of the person and organization seeking a sales person.

Both individuals emailed me back and thanked me for the referral. And both individuals sent me a second mail sharing that they had met with my colleague.
Unfortunately, neither of the individuals sent my colleague a hand written thank you or even an email for the opportunity of the interview.

This demonstration of poor business ethics is what my colleague referred to as us being a dying breed. When we had originally met years ago, I had sent a handwritten note thanking her for the meeting. During the course of time, we would have lunch together. If I paid, I would receive a handwritten thank you note from her and if she paid, I would send a handwritten thank you note.

Would she hire either one of them? Absolutely not! Their inability to acknowledge the opportunity to sell themselves through a simple hand written note of appreciation showed her how they would potentially treat her existing clients and prospective ones. Since she strongly believed in relationship selling, these two both failed her Litmus Test.

In business, the goal is to build authentic relationships. Some now refer to this as relationship selling. Consistently demonstrating high business ethics will help to build that relationship and more importantly sustain that relationship. Conversely, demonstrating poor ethics will have just the opposite affect.

What bothered me the most, is that I truly believe that both of these individuals were professionals. However, I was wrong because both of them had failed Business Ethics 101 – send a handwritten note and if nothing else send an email.

If you want to increase sales or get that coveted job, please make sure that your behaviors reflect exceptional business ethics which are truly just a reflection of your own personal ethics and beliefs.

Where are you going? The M.A.P. for Success, a FREE email course may help you begin to chart a course of business, professional or personal success. Visit this site.

Do you know what it takes to develop loyal customers? Our FREE customer loyalty self assessment may just help you to answer that question. Follow this link to sign up for your free assessment.

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Tags: work, ethics, article, policy, training

- Service related issues – service design, management of customer care initiatives, quality assurance and sustainable sourcing and supplier approval, ethical trading protocols;

- Product related issues – product design, quality assurance, quality control, sustainable sourcing and supplier approval, ethical trading protocols;

- Operational issues – management of resources including raw materials, land, energy, water, control of waste produced as a result of activities, including disposal, packaging recycling strategies, management of logistics including transportation of goods and product distribution strategies;

- Colleague issues – development of social policy and practice including worker facilities, terms and conditions of employment, personal welfare, health and safety, training and development;

- Community issues – management of the organisation impact on the local, national or global community including environmental issues, such as noise, smell, visual impact, use of resources, production and disposal of waste;

- Brand and organisational risk management – management of legislative, commercial, operational and brand risks

Does your organisational strategy address all these areas or do you need to revisit your management of CSR?

Read more here.

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Tags: ethics, social, responsibility, code, work

- Indira Gandhi

The most significant gesture in business and in life is a handshake. In many cultures it is the unspoken message that accompanies our words. A handshake often takes place when you meet someone new, when you are greeting someone you haven’t seen in a while, when you leave a party or meeting, when you offer congratulations or when you agree on a contract or working arrangement.

Historians agree that the handshake was most likely developed several hundred years ago in England as a method to communicate that you were empty-handed and unarmed during a meeting. Weapons were often concealed in the left sleeve so shaking was done with the left hand. As more people began to travel without weapons it became common to shake with the right hand. Certain historical figures took liberty with shaking hands and created their own custom. George Washington decided that shaking hands was for the common people so he bowed when greeting people in public.

The intent in shaking hands is to make contact “”web-to-web”" with the other person’s hand. The web of your hand is that part between your thumb and forefinger. Extend your hand with your fingers together, in a vertical position, with the thumb up and slightly to the side. Once you make contact with the web of the other person’s hand, close your thumb over the back of the hand and give a slight squeeze with your fingertips. Here’s where so many people go wrong. Some move in for the kill and give a bone-crushing handshake that brings tears to the eyes of the other person. Then there are those who stop at the first hint of contact and never add the little squeeze that indicates there is life and energy in the body. The result is the “”wimpy”" or “”limp”" handshake, sometimes referred to as the “”dead fish.”"

Every country in the world has its own customs for meeting and greeting. Most cultures encourage handshaking more often than the United States. As always, you need to do your research on meeting and greeting before you embark on an overseas trip. If you are a woman, this is critically important since certain cultures do not allow women to touch a man who is not related to them.

Here are some of the most common handshaking rituals around the world:

* In Japan it is normal to shake hands frequently. Sometimes a bow is included or substituted.

* In Europe you shake hands whenever you meet someone even if you know them well.

* Russians tend to shake hands frequently but never while wearing gloves.

* A strong handshake and good grip are appreciated in South Africa.

* A vigorous, pumping handshake is normal for the Chinese.

* Men in Arabian cultures encourage a long and limp handshake along with a specific verbal greeting.

* People in Panama greet each other with eye contact combined with shaking hands.

* The French always shake hands in business meetings but all other greetings involve kissing the cheeks.

* In Kuwait shaking hands is only used for male strangers who meet the first time. Shaking hands with an unrelated female is considered inappropriate.

* Residents of Indian and Pakistan shake hands by grasping your hand in both of their hands and holding your hand briefly.

It is considered impolite to refuse to shake hands but be prepared in case you meet someone who says “”No”" to handshakes because of arthritis, joint problems or a communicable illness such as a cold. The person who is unable to shake hands should always offer an apology and a brief explanation so that the other person does not feel shunned.

You may occasionally encounter someone who does not respond in any way to your outstretched hand. When that happens, simply withdraw your hand and ignore the snub. It’s the other person’s problem, not yours.

Knowing when and how to shake hands is an important business skill whether you are working in your own office or if you are traveling to a meeting 5,000 miles away. Always give the impression of someone who is polite and confident by cultivating a firm, but not crushing, grip and always offer your hand when appropriate.

(c) 2007, Lydia Ramsey, Inc. All rights reserved. Reprint rights granted so long as article and by-line are published intact and with all links made live.

Lydia Ramsey is a business etiquette expert, professional speaker, corporate trainer and author. Learn from Lydia by using her four LIVE business etiquette broadcasts on DVD or by reading her newest book “”Lydia Ramsey’s Little Book of Table Manners”". You can purchase these business etiquette tools here.

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Tags: ethical, decisions, social, work, behaviour

Is it possible for a business to be concerned about anything apart from making money? The idea does not seem to have any sense. We associate the word “”business”" with profits, losses, money, success, and failure. It is true that a sustainable businesses must make more of a profit than a loss – unless it has an exterior source of funding. However, there is a subtle difference between this and the idea that a business must make a maximum profit, and focus on this at all costs.

Maximum profit at all costs

Without doubt there are businesses – perhaps the majority – that would fit under this category. However, there are also a number of businesses that have alternative goals. Increasingly, there are businesses that see the importance of maximising benefits in addition to their goal of maximising profits.

Corporate social responsibility

Many businesses now highlight the fact that they are “”caring”" businesses, with other focusses than profit-making. This is seen when large corporations donate a percentage of money to charities, or run their own aid scheme. Some may question whether this is truly altering a business’ goals or whether the business is reacting to increase its attraction to potential or existing customers.

A clever ploy or real

So is there a way to tell if a business is truly motivated by doing good, or whether they are conning their clients into believing they are? It should be possible with sufficient research and analysis of the business in question, to identify where the goal of the business came into being. However, the opaqueness of many corporations may make this next to impossible. Regardless, the question must be asked whether the motive is important in this case, if the outcome is benefitting society.

A special case: charities and non-profit organisations

Although these would be seen by many as the prime example of a business not about making money, there is a caveat. Some non-profits are so focussed on gaining funds from grant-giving organisations or donations, that the difference between them and profit-focussed business is blurred.

Conclusion

Businesses may or may not be motivated by anything more than making a profit. However, in recent times, businesses have been focussing on increasing their corporate social responsibility, and at least in effect not operating as entities with the sole goal of profit-making. The result has a been an increase in funds directed to social causes. Customer demand is likely to be at least part of the reason for this development, and so for this trend to continue and increase, customers should shop where they see businesses operating in an ethical manner.
Ben Coleman is the CEO and owner of Real Free Websites. He has been designing websites and working on website technologies since 1999. Real Free Websites was created to fill a niche: to offer free or low-cost customized websites and top quality hosting combined with an ethical approach.

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Tags: ethical, work, issues, behaviour, practice

The goal is sometimes to make customer paralysed until expiry of the guarantee period. During this period the customer has the power if they bought through a trusty payment processor.

The ethics come into play from the minute the idea pops in the brain of its creator until the business closes down and the last share holder has been paid his or her share. There is no single place for integrity and ethics in a business just as there is no place for playing around in a business.

When a customer contacts you and wishes to demand an unnecessary activity from your business or employees, and they cannot be reasoned with. There is room to terminate contact with that customer and bar them from any further interaction with your organisation. This is also part of ethics towards yourself and your staff, because the customer may not always be right.

How do you deal with a customer who feels that the product was misrepresented? You ask them if they are happy with the product and make yourself or company available to support them until they are happy. FAQ’s and auto-responders are there to deal with frequent queries but ideally you should try to limit them down by improving the product or the delivery of that product so that the query becomes a irrelevant.

I have seen websites with FAQ’s that were pages long and they were actually proud of it. Who has the time to wade through all that mess and read some question that might not be related to them? If you disagree try and get assistance from that website and see how you feel when they direct you to their FAQ’s. Would you buy their next product?

The best marketing presentations cover all those questions that a customer might have before they buy. This is part of ethical behaviour in any type of venture. Unethical companies make up the majority of the failed start-ups between 1 and 5 year period.

To search more information on currently available on the latests marketing techniques and online business opportunities, please click here Article written by Thoriso Mashego.

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Tags: ethical, work, issues, behaviour, practice

In the past, the organization itself may not have been viewed as having direct responsibility for the ethical or unethical behavior of individual members of the organization. Unethical actions of members of the organization were seen as the sole responsibility of the individual. The individual alone could be held accountable for lapses in ethical behavior and the organization itself may not have been seen has having any further responsibility in the matter (Seeger, 2001, p. 3). However, as organizations have become more complex and interconnected, individual responsibility has proven more difficult to ascertain (p. 4). This is true whether we are discussing the responsibility of the successful launch of a new product or not reporting ethical violations. In most any organization today it would be nearly impossible to assign any one individual responsibility for the successful launch of a new product, so it is equally difficult to lay sole accountability for only one individual within an organization who may not report fraud. Was it the researcher who first thought of the idea, or the team who developed the product or the marketing manager or the sales team who is accountable for the success of the new product; or is a combination of all of them? In just the same manner, is it the person who does not report fraud to blame, or his manager who pushes for improved results with less emphasis on reporting procedures, or the legal department for not teaching the proper procedures to make reports, or the Human Resource department for not clearly explaining the rules; or is it an organizational shortcoming where all contribute to the lapses in ethical behavior?

In too many organizations “”ethical issues are often positioned in opposition to the more important questions of organization profitability”" (p. 4). However, in the new paradigm, shareholders cannot be seen as the only, or the most important stakeholder. Rather, all stakeholders must be seen as equally important for the organization to avoid a narrow economic focus which may lead to lapses in ethical behavior which in the end, lead to severe economic and legal consequences for the organization and its stakeholders (p. 4).

New managers and leaders must focus time and energy not only on making the organization profitable, but they must learn to help individuals in the organization recognize situations which may cause ethical dilemmas and ways in which to apply ethical behavior in a way that satisfies all stakeholders. Teaching individuals how to apply ethics when it comes to moral controversies must become a key focus of leaders in the new paradigm (p. 7). “”Applied ethics focuses on norms and guidelines of professional practice, methodologies for promoting ethical decision-making, various codes of conducts and how these function to promote discussion, informal decisions, and resolve practical ethical problems (p. 7). This focus must become a new major responsibility of every manager and leader within the new organization.

Texas Instruments is an example of a company that embodies this new organizational paradigm of management. The National Academy of Engineering cites example of how Texas Instruments’ leadership is focusing on ethical behavior on its on line ethics center (www.onlinethics.org). The company has created a website for employees to visit which lists hundreds of articles which have been published in corporate magazine TINews.

Examples like Texas Instruments show how a new paradigm is developing in organizations regarding the managerial focus on ethical behavior. Such focus will have beneficial effects on all stakeholders and a long term benefit to the bottom line by improving stakeholder relations and avoiding costly lapses in ethical behaviors which are damaging to the organization and its stakeholders.

References:

Seeger, M., (n.d.). Ethics and communication in organizational contexts: Moving from the fringe to the center. Retrieved July 6, 2007 from a website

On line Ethics Center (visit the website). Retrieved July 10, 2007

Since founding Magnify Leadership and Development, James has developed, facilitated and coached programs including; Change Leadership, Coaching, Communication Skills, Sustaining Learning, Interviewing Skills, Leadership, Territory Management for dozens of leading global organizations; including, Advantis Research and Consulting, IMS, CMOE, Pfizer, Sinclair, Disetronic Medical Systems, StratX, ASTD, Coventry Health Care, Wilson Learning, and many others. James is bilingual and can facilitate and coach in both English and Spanish.

Prior to founding Magnify Leadership and Development, James headed Pfizer’s Learning and Development for all of Europe, Canada, Africa and the Middle East where he was instrumental in the development of a global management curriculum and other training initiatives to enhance organizational effectiveness for over 30,00 employees.

Visit James website to learn how we can you with your leadership and communication development needs.

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Tags: ethical, work, issues, behaviour, practice

Corporate Governance refers the way in which the corporation governs itself. Governance includes the way the company reports earnings, pays Directors, etc… Recognizing that improper governance can have huge consequences for employees and shareholders, the government requires corporations to follow Corporate Governance laws and guidelines that are designed to reduce the risk of fraud, and financial ruins such as those that caused the demise of corporations like Enron, WorldCom and Global Crossing.

Solid Corporate Governance that protects investors and employees from accounting fraud, conflict of interest, etc., can be seen as a part of any company that is acting socially responsible. Because a CSR company is acting in a way above and beyond what is required of it by law to protect stakeholders in the company, solid Corporate Governance of a CSR oriented company could be viewed as a way in which the company can ensure that the interests of many directly related and dependent on the company can be protected, including; employees, customers, the communities that depend on tax revenues and employment, etc… Solid Corporate Governance can be seen as an essential first step of any CSR oriented company. Without it, it risks conflict of interest of its board members, CEO, uncertain financial and accounting practices and other risks which could have devastating negative impacts on all stakeholders. For example, Enron’s collapse due to failure of Corporate Governance to prevent fraud and deceit hurt thousands of employees, the community of Houston, where most employees lived, the tax revenues that supported public works, the effect on families and couples who lost retirement savings, health insurance coverage, etc… In fact, before Enron’s accounting fraud became known, many would have considered Enron a solid socially responsible citizen because of its much recognized funding of museums, hospitals and many other organizations in the community where they operated (p. 163). However, all the communities would have been better off in the long run, if Enron had never contributed a dime to these social responsible activities, but had rather provided solid Corporate Governance over its internal operations. If Enron had done this, thousands would not have lost jobs, communities would have maintained higher tax revenues, retirements would have been more secured for thousands, health insurance would have been secured by many more, returns would have been higher for investors and shareholders, etc…

Corporate Governance should be seen as a top priority of any company seeking to be a good corporate citizen. More good can be done by a company ensuring solid corporate governance, than other activates usually seen as important for Socially Conscious organizations. Furthermore, more pressure should be exerted on organizations to establish good social governance than should be exerted on companies to sponsor other socially responsible activities and stakeholders in communities, the press, the government, etc., should also recognize and applaud companies who may put more effort on Corporate Governance although they may lack other social activities. Governance should be seen ad rewarded as the top priority.

References:

Trevino, L., and Nelson, K., (2005). Corporate social responsibility and managerial ethics. Hoboken, NJ: John Wiley and Sons, Inc.

Since founding Magnify Leadership and Development, James has developed, facilitated and coached programs including; Change Leadership, Coaching, Communication Skills, Sustaining Learning, Interviewing Skills, Leadership, Territory Management for dozens of leading global organizations; including, Advantis Research and Consulting, IMS, CMOE, Pfizer, Sinclair, Disetronic Medical Systems, StratX, ASTD, Coventry Health Care, Wilson Learning, and many others. James is bilingual and can facilitate and coach in both English and Spanish.

Prior to founding Magnify Leadership and Development, James headed Pfizer’s Learning and Development for all of Europe, Canada, Africa and the Middle East where he was instrumental in the development of a global management curriculum and other training initiatives to enhance organizational effectiveness for over 30,00 employees.

Visit James website to learn how we can you with your leadership and communication development needs.

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Tags: business, work, economic, ethics, public

We really don’t need pastors to be out in the street or in the face of all those unbelievers out there. All we really need is pastors who aren’t afraid of their congregations and who will challenge their people to “”Take Their Conscience To Work”" – and hold them strictly accountable if they don’t.

What most of us don’t understand — or refuse to believe — is that WE ARE DOING THIS TO OURSELVES. The IRS doesn’t send an agent from Utah or WashDC to harass us and steal our stuff. They have a local office, and a sheriff, and a judge, etc. etc. These local people are members of our churches, or neighbors, maybe even members of our families. The places where they work run because WE staff the offices and ‘turn the wheels.’ If all the ‘behind-the-scenes’ people, the clerks and so forth, simply REFUSE to participate in illegal activities, the whole process stops. True, it will tend to stop quicker if the judges and our elected officials stop their state-sponsored terrorism against us (is there any rational person who thinks the IRS is not a terrorist organization?), but if every Christian finally decides to just do what’s right, the system will grind to a halt.

But we don’t. We Christians continue to function and give our little daily pushes to the wheels of tyranny because we say, “”I’m not really doing anything wrong. I just _______ (open the mail, answer the phone, administer the network, take out the trash, etc.) If our duties, as menial as they might be, were not essential to the functioning of the business or office, our jobs would be eliminated. If immorality, societal decay, socialism and tyranny are being promoted in any way by the business you are in, you are contributing to it.

So I think “”Take Your Conscience To Work”" should become a rallying cry of all freedom-loving people. Let’s truly integrate our Christian principles in our life’s work and refuse to do anything that contributes to the further decay of our culture. The problem isn’t Mexicans coming over the border, or megalomaniacs in DC. The problem is that we each, in our own little ways, contribute to tyranny every day. Why? Because ‘we need the money,’ and if we don’t perform, we don’t get paid. And if we are willing to be slaves to mammon, we will get just what we deserve.

Perhaps this is why neither Jesus, nor John the Baptist, nor Paul railed against the oppressive Roman government. They each realized that the empire’s engine of oppression could only operate with local support. So instead of decrying ‘the government,’ John specifically addressed the agents through whom tyranny was exercised: “”Collect no more than what is appointed for you.”" “”Do not intimidate anyone or accuse falsely, and be content with your wages.”" (Luke 3:13-14) No railing against “”the system”" and no attempt to change policy or politics. Just do what’s right.

Jesus also dealt with the tax system when He called Matthew: “”Follow Me.”" (Mark 2:14) That was it; one less tax collector for the people to deal with. What will happen if every Christian in the government decides to truly follow Christ, instead of just paying Him lip-service on Sunday? And what would happen if, as I suggested previously, the pastors would hold their members accountable for seven-days-a-week discipleship? Jesus saw two clear and exclusive loyalties: God and Mammon. It’s gotta be one or the other; can’t be neither and can’t be both.

Paul said, “”Let him who stole steal no longer, but rather let him labor, working with his hand the thing that is good, that he may have something to give to him who has need.”" (Ephesians 4:28) We all know (or sure should by now!) that the mis-applied ‘income’ tax is simply theft. Those who promote it and those who benefit from it are stealing property. Again, Paul does not rail against ‘the system’ but rather simply tells Christian participants to drop out of it.

Most Christians I’ve met are too immature to understand the power of this sort of obedience, even though Jesus Himself explained it in clear terms in Matthew 16:19. Your un-Christian neighbor wants to be ‘just as good as a Christian’ (is supposed to be) but doesn’t want to get involved with church, religion, or (God forbid!) obnoxious Christian people. Still, the standard is set by the people of God. When we quit trying to tell the world how they should live (self-righteousness or holier-than-thou, both nauseating to Christ) and start living as we ought, we will raise the bar and set the standard to which the culture must rise if they want to be ‘just as good as a Christian.’

It’s really no more complicated than that. As long as we’re content to gather in our little buildings and sing our little songs and have our little Bible studies, the world and the culture will remain unchanged. As long as we continue to ROT as we pretend to be disciples and are really just compliant cowards, our culture will continue to deteriorate. Chuck Missler has pointed out that “”faith is not belief in spite of the evidence. It is obedience in spite of the consequences.”"

When we start taking Christ seriously and we take our Biblically-informed consciences to work: when we refuse as a matter of faith and obedience to participate in any way to the further destruction of our culture, THEN we will start having an impact.

The longer we wait, the more expensive it will be.

The author is a transition and self esteem coach living in Raleigh, North-Carolina. Strategies and resources are available here

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Tags: ethics, workplace, work, business, office

Attending this last event for me was not so much about learning new techniques or being educated on how to market my products or my business instead, it was more about confirming several things that I’d been pushing to the back of my mind for quite some time.

Two of the things I needed confirmation on were that I would not learn new techniques or be educated on how to market my products.

I have to question the ethics of telling people who are unfamiliar with network marking or multi level marketing that attending a company function is what they need to do to grow their business. These events can rack up a rather large bill once you factor in your traveling expenses, the fees for the event, hotel costs and the other expenses that are associated with attending a company function.

Because I have made a major shift in how I educate and train my team of distributors, I now have to question whether attending a company function is really beneficial not only for myself, but for my team members.

With 7 events under my belt I can honestly say that with two exceptions attending these events really hasn’t help me build my business or grow my retail base. For the most part, what I have seen are recycled topics and a speaker list dominated by the popular group. And then there are the endless testimonials that are better used on a personal website or opportunity call. Remember we are already a part of the organization and if we need to hear a testimonial to validate our decision to be there, it may be time to re-evaluate why we chose the particular business we are in.

Company conventions and events do have a place in todays world, but each individual must evaluate what they want to achieve from these events and decide on their own if attending the event will truly benefit their business or if it will take away from their business. Company functions are a great source for getting first hand information on the history of the company and its founders. They are also great for getting people pumped up about their business and product line. But keep in mind that attending these functions will probably not result in increased sales or a larger organization for yourself.

Keeping the company event in perspective, it’s more like a pep rally than a business building seminar. If you need a pep rally experience then attend the events but if you are looking for details on how to build your business or downline, chances are you won’t find it at the company event.

The types of people that we recruit are generally people who are looking for an opportunity to bring income into their household. Sending them to an event simply is not the way to help them achieve that. Telling them that they need to do whatever then can to get to these events when we know they still don’t have their business in profit in my opinion is irresponsible. Our primary focus needs to be helping these people in our downline to get their business into profit and until their business can afford the additional expense of attending an event, we really should not put pressure on them to attend to boost our own numbers.

It is far more responsible for us as leaders to encourage our downline to use their resources to run an ad for their own business building efforts or put that money toward increasing their customer base.

Once their business is in profit and the revenues from their business can support attending the company convention or function that is when we should be talking about going to the company event.

Here’s my bottom line on attending company events. Unless my business is in profit and generating enough income to cover the expense of attending one of these functions, I have no business putting my business or my family finances second in order to attend. Nor is it my place to encourage my downline to attend such an event when they are not in a financial position to support the expense.

I realize that my opinion is not within the accepted norm of my industry, however I believe this is a common sense approach that better serves my downline. I personally would be horrified if one of my team members did what they had to in order to attend an event only to have them drop the next month because they had to dip into their family budget to afford attending the event.

As responsible sponsors our first concern for our downline should be to help them to achieve profit in their business, not to rack up business debt in order to satisfy our ego by having the most distributors at a company function.

With a background in Human Resources and Retail, Cherrie Fishlowitz uses a common sense approach to internet marking and training that comes from her personal experiences both online and offline.

Visit Cherrie with your comments or questions at her website.

1. Why should I work my buns off because John comes in late, leaves early?
2. Hey, it is 4:59pm, I need to get off the phone with this customer?
3. Did you hear about Mary’s encounter with HR?

Work ethics take a beating every day because not everyone has the same standards or personal core values. Yet, you are expected to deliver the same exceptional performance regardless of the environment.

To help you stay the course, consider these three capacities: Goals, Attitudes, and Self Leadership Skills.

Goals help to close the gap between where you are now and where you wish to go. When you utilize a proven goal setting process that includes having written goals, you truly do not care about John coming in late because John is not part of your goal.

Our work ethics are really attitudes toward performance. These habits of thoughts actually drive our behaviors. If you have a great attitude of always delivering outstanding customer service, you will stay on the phone even if it is 5:15 to help that customer.

Finally, strong interpersonal skills or what I call self leadership skills keep us focused. We make good decisions about whether we engage in gossiping about another employee’s behavior. Our communication skills are consistent with our work ethics and core personal values. Self leadership skills are truly about leading ourselves first before we can lead others.

Keeping strong work ethics is a challenge. By using goals, attitudes and self leadership skills should make that challenge just a little easier.

Simply speaking, leaders are readers. If you enjoyed this article, you may find this free online email course M.A.P. for Success of interest Source
Visit Leanne Hoagland-Smith, The Business Coach Source to explore everything from how my solutions double results to articles and resources including the Simply Speaking series.

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Tags: work, workplace, policy, ethics, personal