Public Relations may be a bit intimidating, especially having never done it in practice, but know that everyone starts somewhere. The best thing to do: exactly what you’re doing now. You’re here, perhaps by mistake, but more likely because you want to know more about PR and how it can help you, your brand, company, product, service, cause, etc. PR really is applicable in all those areas, and it simply requires that you get started. (Looking for a definition of PR? Try this: What is Public Relations? | Brief Overview and Definition)

Here are some PR basics you should know and become familiar with:

1. The Press Release. While people think this is all there is to PR, this is simply one of the small pieces that make up the entire PR arsenal. This is a tool meant to assist you in your PR efforts and will help you to spread your message. For some tips on writing a press release, check out: 3 Important Things to Consider When Writing a Press Release

2. The Press/Media Kit. This is your company’s calling card. Use this packet of information to ask the media for coverage, share your expertise with others, and to give an overall introduction to who you are. Predominantly, these are used when sending a pitch to media to give the reporter, journalist, or writer more information on the company. It is also a collection of materials a company uses to send to prospective customers and clients. This can include a number of things, but normally includes company information and history, services offered, press coverage, and team players (key executives, etc.). It can also include advertising materials such as flyers, newspaper ads, or cards. (Here are some effective ways to use your media kit.)
3. Social Media. This includes the blog, social networking tools, forums, and wikis. These are all things you monitor, create copy for, and need to be a part of (so long as it makes sense to use for your company, situation, and audience.) Social media is a wonderful tool to utilize for most companies, and for a majority of the companies that do use it, it is a relatively low investment of funds. It does require time, especially if you want to see results.

   If you’re on the fence about implementing it into your own PR mix, and for more information on determining social media’s role for you, try reading: Public Relations & Social Media | Make Sure it Fits in Your PR Mix.

4. The Public Relations Plan. This is a pivotal component to your overall PR efforts. Moreover, it contains all of the pieces (with their individual pieces) above. This also takes time, and requires that you actually plan to have success in this area. This term may be a bit misleading, as it implies that plans are a one time thing that you do and walk away from. They are very much the opposite. A plan is created when you have a specific goal or objective in mind and need to create a plan in order to better define the strategies and tactics that you will use to reach that goal. From there, it requires maintenance, improvement, and perhaps termination if you find that the goal has been reached and the campaign is over.

   The main point here is that the PR plan is a blueprint for your next moves, how you plan to acheive those moves, and what the results were so that you can create an ever better plan to follow. Remember, though, that all of your efforts will have been done in vain if you don’t measure and analyze your ROI! Return on investment is often the only reason companies conduct PR activities, and even if it isn’t the only reason, you still need results to show to your board, investors, and shareholders to get future backing. This is such a large part of constructively creating better plans, yet companies often opt out of doing this step. This is especially important when measuring the effectiveness of your social media use. (For tips on measuring your social media ROI:Public Relations Strategies | 5 Ways to Measure Social Media ROI (Return on Investment) For a step-by-step breakdown of the PR plan: 6 Characteristics and 7 Components of a PR Plan That Works)

The key to using all of the above together in a successful and pertinent manner is to ensure that you do your research before just jumping in. To be successful and to create a productive and effective campaign, be sure to define your needs and the needs of your buyers. Additionally, be sure you can define your tactics and strategies well so that you can effectively carry them out!

Good luck on your PR adventures!

Hundreds of thousands of News Releases are sent out all the time
and many people will show you different ways to write a news release in a way that will result in publicity for you or for your company.

However, many people over look the 17 Deadly Sins that you should never do or have in a news release. These can cause your news release to end up in the shredder!

I will discuss five of them here that I believe you should look at first. Ask yourself, “Am I doing any of these? And if so, rewrite or redo the new release before sending it out.

Remember that the reason that you are sending one is to get noticed and have it picked up by the different media outlets.

You can gain much credibility and attention when you send a successful news release. You can also be seen as a valuable resource for information or an expert in a particular field, so it is important to make sure that your release is completed right and does not have any of the deadly sins.

The first thing that people do is to send too much information. I have seen people fax 20 or more pages with background and promotion material. First this annoys the media. Second, the point of a news release is to get them to call you. They won’t know what angle you are after and will guess with that much information.

That is if they publish at all. A news release should be one page, double spaced or at least 1/2 spaces with the most pertinent information on it. Only on rare occasions do you want more. You can and should have a media kit ready when they call, but the news release needs to be short.

Second, white space, white space, white space. Say these words repeatedly. Do not send a solid block of information. It is hard to read and hard to find the facts. People generally feel over whelmed at a solid block and are less likely to read it. Remember, with the volume of releases that are received every day the editors want to scan it fast to decide if it is news worthy. They also decide if it ties in with anything so they can know where to assign the story. If they are unable to scan and find the important details or find anything interesting fast it will be shredded.

Third, several of my friends in the media have said to me that one of their pet peeves with a news release is people who start with a history lesson. They said that they groan and crumple up the new release without going further. 99% of the time the history has nothing to do with the news part of the news release. The history lesson is much more interesting to you than it is to them. Tell them up front what the news is. Give them something to hook them in. There are many categories and classifications that you can use. Later you can mention some of the history or keep it for your media kit.

Fourth, be careful which fax numbers you use. Sending your news release out on an advertising line can get it shredded fast even if it is a good story. If you send your news release out on an advertising line it looks like a blatant request for free advertising. The media just won’t want to use it. You could hurt yourself for future releases as well.

Five, Jargon whether it is in your industry or just way over used jargon. You will get a much better response if you give the benefits for the clients or customers of your products or services. Flashy descriptions say nothing of what you really have or how it can help people. Remember, you are probably interested in the features of your product but they are interested in the benefits.

Some examples of jargon are:

*Leading

*State-of-the-art

*Seamless

*Best of

*Turnkey

*Customer Driven

*Solutions

A study of all news releases sent via Business Wire and PR Newswire during a one-week period had one new “solution” being offered once every eight minutes on average! More than half of all companies claimed to be “leading providers”

It does take time to complete a news release right; however, if you are going to take time to create one, it only makes sense to do it in a way that is well received by your intended target market.

Remember these starter points and you will be on you way to creating a much more effective news release.

All the Best in your endeavors!

All the Best!
Maria Boomhower
The Master Communicator
To sign up for a free report on “The 7 Secrets to Communication Mastery” go to her website.

P.S. If you like what you’re reading in this ezine, you’ll love the book, “Effective News Releases” It’s a manual that helps you to get noticed, have the coverage needed and build your credibility! Click here to learn more.

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Tags: press release writing tips, public relations 101, public relations

Sure, as a manager, you have a talented member of the PR team assigned to your department, division or subsidiary, or housed at your agency, and s/he is darn good at placing product and service plugs on radio and in the newspaper. Which may be all you want. And that’s fine.

Unfortunately, when your PR folks concentrate primarily on tactical fixes like publicity placements, at least be aware of what you are NOT getting.

You don’t get a comprehensive effort that persuades those important outside folks to your way of thinking, then moves them to take actions that help your department, division or subsidiary succeed.

You don’t get the use of the high-impact, fundamental premise of public relations to deliver external stakeholder behavior change – the kind that leads directly to achieving your managerial objectives.

And you don’t get the creative potential of your assigned PR team needed to positively impact the behaviors of the very outside audiences that MOST affect your business, non-profit or association.

That’s a fair amount NOT to be getting!

It certainly doesn’t sound like the best use of your public relations resources, but it’s fixable. In which case, you might begin to see results such as prospects starting to do business with you; fresh proposals for strategic alliances and joint ventures; membership applications on the rise; customers starting to make repeat purchases; capital givers or specifying sources starting to look your way, community leaders beginning to seek you out; welcome bounces in show room visits; politicians and legislators starting to view you as a key member of the business, non-profit or association communities, and even higher employee retention rates.

From Day 1, you have to get the public relations people assigned to your unit on board. Make certain they all accept the realities that it’s vitally important to know how your outside audiences perceive your operations, products or services. And that perceptions almost always lead to behaviors that can hurt your unit.

Get your team involved in plans for monitoring and gathering perceptions by questioning members of your most important outside audiences. Questions like these: how much do you know about our organization? Have you had prior contact with us and were you pleased with the interchange? How much do you know about our services or products and employees? Have you experienced problems with our people or procedures?

After all, your PR people are in the perception and behavior business to begin with, so they can be of real use for this opinion monitoring project. Professional survey firms are always available, but that can be very expensive. But whether it’s your people or a survey firm who asks the questions, your objective is to identify untruths, false assumptions, unfounded rumors, inaccuracies, and misconceptions .

Then you must decide which of the above troubles rate designation as your corrective public relations goal – for example, clarify the misconception, spike that rumor, correct the false assumption or fix a certain inaccuracy.

In the same way soy sauce goes with stir fry, the right PR strategy tells you how to reach your goal. But just three strategies are available in matters of perception and opinion — change existing perception, create perception where there may be none, or reinforce it. But be sure your new strategy is a natural fit with your new public relations goal.

When you finally have the chance to address your key stakeholder audience to help persuade them to your way of thinking, what will you say?

Here’s where a talented writer earns his or her keep because s/he must put together some very special, corrective language. Words that are not only compelling, persuasive and believable, but clear and factual if they are to shift perception/opinion towards your point of view and lead to the behaviors you have in mind.

Now the job gets easier – select communications tactics to carry your message to the attention of your target audience. Making certain that the tactics you select have a record of reaching folks like your audience members, you can pick from dozens that are available. From speeches, facility tours, emails and brochures to consumer briefings, media interviews, newsletters, personal meetings and many others.

As the method of communication can affect the credibility of the message, you may wish to deliver it in small meetings or presentations rather than through high-visibility media announcements.

Questions will soon surface as to progress. And that will require a second perception monitoring session with members of your external audience. Employing many of the same questions used in the first benchmark session, you will now be watching carefully for signs that the offending perception is being altered in your direction.

In this business, we’re fortunate that efforts such as this can be accelerated by adding more communications tactics as well as increasing their frequencies, if deemed necessary.

We’re also fortunate that the people we deal with behave like everyone else – they act upon their perceptions of the facts they hear about us and our operations. Which leaves us little choice but to deal promptly and effectively with those perceptions by doing what is necessary to reach and move our key external audiences to action.

So, in the proverbial nutshell, here you have a workable public relations blueprint that can help you persuade your most important outside stakeholders to your way of thinking, then move them to behave in a way that leads to the success of your department, division or subsidiary.

About The Author

Bob Kelly counsels, writes and speaks to business, non-profit and association managers about using the fundamental premise of public relations to achieve their operating objectives. He has been DPR, Pepsi-Cola Co.; AGM-PR, Texaco Inc.; VP-PR, Olin Corp.; VP-PR, Newport News Shipbuilding & Drydock Co.; director of communi- cations, U.S. Department of the Interior, and deputy assistant press secretary, The White House. He holds a bachelor of science degree from Columbia University, major in public relations. Visit his website.

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Tags: public relations 101, public relations basics, public relations

Public Relations 101