Customer Service Training Workshop
An interesting take on the customer experience is manifesting in a contest, or from an alternative perspective, a training workshop.
Telephone Doctor Customer Service Training in St. Louis is asking for submissions of your “best customer service story in the past year.” Nancy Freidment, President of Telephone Doctor, says this contest, for which the best story receives $500, was engendered by continue sub-par service.
“We want to hear about something, someone or some company who created a really positive experience for you that you’re still thinking or talking about” said Nancy in a recent Reuters article. “The winning story will receive $500 and front-page placement in our new book. Tell us how you were treated above and beyond.”
Given the economic environment and the fear that permeates it coupled with the fact here still exists consumer discretionary income sitting on the sidelines only further proves the necessity of outstanding service to attract and secure the customer that can afford to spend.
The fact that this doesn’t appear to be happening on a consistent and increasing basis ignited a search for stories that reinforce the importance of service and remind consumers it exists.
Complaints, on the hand, are rampant hence the push for a different, more positive slant on the service industry. This is not only a potentially lucrative contest to enter, but an educational experience as consumers’ perspective are unveiled. Such perspectives that denote what specifically satisfies customers and eventually leads them to become loyal.
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Tags: customer service workshop for training, customer services training workshop, training workshop on customer service, workshop for customer service training
