Customer Service Training By…
Customer Service? There’s an AP for that
Shep Hyken, author of the The Cult of Customer Service and customer service afficianado, developed three iPhone applications that allow service representatives to swap tips and offer support to one another.
The Shep Hyken offer Shep’s best articles, multi-media and his presentation and speaking schedule. Search his name at the app store. He also devised a “Cliff Notes” versions of his best selling books, Moments of Magic and The Cult of the Customer. Each app has over sixty cards that summarize techniques and strategies straight from the book. Simply search the book titles at the app store.
“Everybody in any job needs this information,” says Hyken on his blog. “By using this technology, we can share customer service concepts and strategies that will help make people more successful in their jobs and personal lives. I hope that anyone that has an iPhone takes advantage of this!”
Shep Hyken, CSP, CPAE the Chief Amazement Officer (CAO) of Shepard Presentations, LLC. As a speaker and author, Shep helps companies build loyal relationships with their customers and employees by helping them deliver amazing levels of customer service.
For more informationBottom line- The internet is helping customer service professionals enhance their skill sets and job prospects with the click of a button- or tap of a finger. Online certification programs, such as the Customer Loyalty Specialist certification is another way professionals can bolster their resume and advance their career paths.
Tags: Customer service training by, customer service training, customer service training online, online tools for customer service training, customer service web training.
Related Business Training.com Resources
Tags: Customer service training, Customer service training by, customer service training online, customer service web training, online tools for customer service training
