Archive for the ‘Public Relations’ Category

Public Relations Videos: PR Careers

Ashley | Tuesday, February 2nd, 2010 | No Comments »

Looking to enter the PR industry? These videos can help you get an idea of where to go next. As with any career, you first step should be to acquire education and training as needed for the industry you hope to enter. Your next best step would be to apply for jobs you are qualified for. Even if you lack the years of experience listed but have experience in other areas, consider applying, but be sure to include why your experience in other fields or jobs can help you in the position you are applying for. You can do this in your cover letter, where you should really sell your skills, expertise, and abilities. Be sure to use your cover letter to tie in those attributes with what the employer is looking for.


A day in the life of a PR Specialist

Though a year and a half old, this video helps to further advocate education (which I’ve noted is important for professionals looking to work in PR), the tasks and requirements of the PR professional, and the sort of day one can expect to have working for a PR firm.

Career Advice for PR

This video helps to lay out some demands of working in PR as well as the potential one has when looking to enter the PR industry. Also talks about career advancement, company types, and areas where PR is needed and how you can apply your interests to those areas. Also briefly touches on the resume and cover letter requirements.

Everything You’ve Always Wanted to Know About PR Manager Jobs

This video is a great summary of the PR Manager, including possible income levels, required education, and career advancements.

Last Minute PR & Marketing Advice

Those this video reiterates some of what the speaker talks about in the previous video, is great to hear more about getting a career in PR or marketing, and how vital your cover letter and resume can be. The key to take away from this video: know and remember that your CL and resume represent you, so make sure if correctly reflects your dedication, hard work, and skills by proofreading and editing them before you send them out.

A day in the life of a PR Manager

Similar to the first video, this talks about the demands and job duties of a PR manager, including daily tasks, educational needs, as well as personal characteristics like the ability to stay calm, collect, and composed when dealing with PR clients and the media.

Lastly, this video talks about learning PR and utilizing your personality to assist in your PR career. A great message to take from this video: education can give you a safe place to make mistakes, practice public speaking, and polish your presentation skills, which are all needed as a PR professional. Consider getting a degree in PR, though marketing, advertising, and journalism are all great degrees to get you started in the PR industry.

Public Relations = Customer & Media Relations

Ashley | Monday, February 1st, 2010 | 2 Comments »

 Public Relations = Customer & Media RelationsWhile a lot of public relations activities rely on having great a relationship and rapport with the media, there is more to the PR professional’s job duties.

When thinking of the PR pro, many people tend to think of one thing: the press release. (That is all there is to PR, right?) Moreover, traditional use of the press release was to relay and pitch a story to the media (which it is still used for) and only the media. That can be referred to as media relations. While that is an important aspect and role of the PR professional, customer relations is maybe even more important. Many stories and news coverages start from WOM (word of mouth) that a media person hears about or finds interesting. Encourage that WOM, and help it to be positive. Your customers can generate the WOM for free and help to get your company recognized by the media.

The key to remember here is that while in the past, the PR team had a goal to get as many news clippings as possible, the present calls for PR teams who can handle the media and customers. With the ability to reach both (whereas old PR tactics only allowed you to contact the media), why not do both? Unless you are employed for a company stuck using old PR tactics, you ought to be implementing ways to connect and foster relations with both parties. Even if you are employed by a company stuck in the past, make an effort to advocate the use of new PR tactics. (Advocating is, after all, another role of the PR team; your audiences can also include stakeholders in the company.)

Some ways to move your company forward with PR:

  • Implement social media. First, see where your customers are participating online, and see if it would make sense for you to go there too.
  • Use that social media. Don’t just implement it, but use it to its full potential to really get a good idea of its relevance.
  • Connect with your customers. (That means going beyond sending them a newsletter.) Encourage them to connect by making it easy.
  • Evaluate your current and future strategies. What are you doing now? What out of those strategies and tactics are working? What are you going to implement now?
  • Reevaluate them with time. After implementing future ideas, evaluate them to ensure they are relevant, effective, and most importantly fostering relations with customers and the media.
  • Implement new strategies. If you find that some things aren’t working, make a new plan or revamp your current one to get the most reach.

Overall, knowing who to target is one of the best ways to success in a PR campaign, whether it be the media or your customers. As I’ve mentioned before, doing your homework is the surest way to finding that target market. Moreover, know who to hire for your PR needs if you are a company looking to add another team member or even a company looking to do your own PR. Really evaluate your needs to see if an outside PR firm would do the trick or if all you need is to roll up your sleeves; with more and more emphasis online, knowing media contacts isn’t as heavily depended upon for the success of your PR plans. Just remember that it really depends on the company and the objectives; a plan that was a success for one company may be a disaster for another.

What does public relations mean to you?

Public Relations Strategies | Reaching Your Audience

Ashley | Friday, January 29th, 2010 | No Comments »

Public Relations Strategies Reaching Your Audience Public Relations Strategies | Reaching Your AudienceSuccessful PR is largely dependent on creating a relevant and focused PR plan. One way to ensure your PR plan is relevant and successful is to create a focused plan. This means that your homework needs to be done. Things to look for when doing your homework:

  • Your audience. Who are they? Where do they go online? What are some of the problems they are looking to solve? How can you solve them?

  • Relevant publications. Which publications (online and off) reach your audience the best? What do your customers read? Will they find value in a blog, or prefer to read something in a magazine? Does your target audience read consumer or trade magazines?
  • Preferred medium. Do they prefer reading to watching a video, or vice versa?

A great way to find these things out is to really reach out to your customers. Way you can do this include:

  • Primary research: Surveys and focus groups are two forms of primary research, and they can be done for relatively low amounts of money. There are great online tools, such as SurveyMonkey, that creates surveys for your online needs (though this relies on the fact that your target audience is online). Focus groups can often be done for low amounts of compensation or a meal. Customers are willing and able to share their opinions (and many really enjoy sharing them), so all you have to do is simply ask!

  • Secondary research: This can include things like research other companies have done (usually available to you for a price). The benefit of these studies is that other companies who specialize in research may have a more in-depth look at things, know better questions to ask respondents, and have a wider reach in terms of the customers and participants they can reach. Moreover, they may have more resources available to them to make the study very useful. More often than not, these studies can be expensive, but well worth the investment because of the insights they offer. Another secondary source of information can be census information (for demographic data). With the 2010 census underway, the new data that will be available therein will greatly benefit businesses nationwide.

The goal of primary and secondary research is to really discover where your customers spend their time online, the sorts of solutions they are looking for, and the places they regularly go for information. This can help you to focus your PR efforts correctly so that you do not waste resources or time. Knowing whom to target is the first step in creating a successful PR plan. Once you know whom to target, you can establish where your efforts will be best spent. For example, it doesn’t make much sense to send in your stories or press releases to a consumer magazine if your customers are more interested in trade publications.

Do your homework to create great PR plans. What strategies have you used to reach your audience?

Public Relations Tips | 4 Writing Methods to Help Your Customers Find You

Ashley | Thursday, January 28th, 2010 | No Comments »

Public Relations Tips 4 Writing Methods to Help Your Customers Find You Public Relations Tips | 4 Writing Methods to Help Your Customers Find YouWith more and more of your customers coming online to talk with, shop, read, and research, being easily accessible online is vital to your company’s success. Customers come online to read about you from other customers, the media, and your own website. With so many places for them to find out about you, ensure that you are monitoring the WOM (word of mouth) being generated about you. Since it’s a bit difficult to control the WOM your company receives online, you can control the content your own site or blog produces. Creating great content on your site can help to influence the other WOM media or bloggers share about you, and it can also help customers to see the whole picture despite some negative WOM they may have read about you elsewhere. This requires that you actively monitor other sources of information and that you are actively participating on your own website.

4 ways to help customers find you first:

  1. Use keyword rich copy. Learn what customers are searching for by using Google Alerts and the Google Keyword tool to see what keywords customers are searching for. Though this will give you a large list of keywords customers search for regularly, remember to pay attention to the longer keyword sequences, or the long-tail keywords. These are keywords and phrases that fewer customers search for because of their length. The main thing to remember here is that searches made in an online search engine like Google are often times brand new searches that web users have never searched for before. This is important to remember so that you can avoid competing with the millions of other blogs trying to be found through some of the most searched keywords. It is hard to differentiate yourself as it is, so why not do something small that will make it a bit easier?

  2. Optimize your images. Just like the title and the rest of your website’s copy, you can optimize your image titles. Since search engine spiders (who “crawl” the web, documenting the Internet’s content) cannot “see” images, having a great picture on a website might not do much to help your customers find you. It may help to make their visit more pleasant once they get to your site, but in order to increase your chances of being found in a search engine results page, save your image with the same keyword-rich title you give the webpage or blog post. This will help search engine spiders to see the importance of your image and also help to increase the search engine results that your blog post or website appear in.
  3. Use multiple vehicles to share your information and content. This means creating videos, blog posts, and audio recordings to share your information. With people learning in different ways, a blog post may become more interesting for someone who prefers to hear someone talk rather than read themselves. Creating multiple methods for people to “hear” you can greatly improve your chances of reaching more people.
  4. Share your content. Use Twitter, Facebook, LinkedIn, RSS feeds, etc., to share when your blog is updated or when you add a new video resource. This can also increase your reach. Your target audiences may be on different platforms or different social media sites so use all that are applicable and relevant. Moreover, RSS feeds may be useful to readers who read all of their favorite blogs that way.

Overall, remember that your audiences are unique and may have different search methods or preferred methods of consuming content. Make as much available as possible, and incorporate SEO (search engine optimization) tactics (using keywords customers search for) into your website content to increase your chances of being found.

PR 2.0 | 5 Strategies For Utilizing The Internet

Ashley | Tuesday, January 26th, 2010 | No Comments »

PR 2.0 5 Strategies For Utilizing%E2%80%93The Internet PR 2.0 | 5 Strategies For Utilizing The InternetPublic relations is a somewhat fickle craft to master, but you can certainly learn as you go. I think many PR professionals do just that, on top of having some already learned expertise. A great way to do that is to experiment with tools online and to ask others for advice. People who have done it before you usually welcome questions and will answer if they’re able to. There is a lot of trial and error, and a lot of learning. There is no magical formula that will work for all companies since each company and each situation calls for a specific and personalized plan. Some tactics will work better for some companies, so really researching what works best for you and your current needs is crucial.

Some tactics to consider when creating a PR 2.0 plan for your company:

  1. Utilize social media. I may be running this idea into the ground, but it is an important idea to remember. Social media is an awesome tool, opening the doors for companies world-wide to reach niches and ignored markets that were previously inaccessible. Social media also makes it possible to reach the already tapped markets by being a personified company interested in interacting with customers. This can make the difference between a customer using your products or services or those of a competitor.

  2. Optimize your copy. Use keywords that customers search for. Avoid using keywords that don’t make sense to use. Instead, use the long-tail keywords that will attract the Internet users you want. For example, a keyword I could use here on this blog could include something like: “how to write a press release”, “sample of a press release”, “writing for public relations materials”, etc. These longer phrases will capture the visitors I am looking for (the ones who are looking for ideas on those phrases), and I can offer them exactly what they’re looking for. These long-tail keywords will make up the bulk of your traffic, so really pay attention to them. (For more information on the long-tail keywords, click here.)
  3. Engage your customers and visitors. This means making calls to action clear, meaning that your visitors’ next steps should be visible, understandable, and attractive. Should they click on a link on the side-bar? Should they leave a comment, download your eBook? If so, make it clear that that’s what they should do next! Remember, too, that attention to detail makes a world of difference. If they download your eBook, thank them! If they leave a comment, reply and share it on your social networking accounts to increase participation. Encouraging interaction is the first step.
  4. Being responsive, being there. Being present in all aspects of your online participation can make or break your success online. A company who sits idly as customers ask questions or interact with one another is sure to fail in this area. Know that your customers usually ask questions or raise a concern with the hopes of being answered. If you are unable to address their concern or answer their questions, try to respond anyways. You can refer them to someone who may know, or tell them what you can answer. This is better than ignoring their inquiries.
  5. Be genuine and real. This can greatly help to build your credibility. Being a transparent, open, and honest company is really best in the long-run. While you may be able to fool your customers in the short-run, your company won’t last long. The truth finds its way out, and customers aren’t usually ecstatic to hear you’ve been untruthful.

The key idea to remember here is that social media is not a part time job; it requires your attention, constant use, time, and energy. Companies can quickly lose customers or web traffic by being a part-time PR 2.0 user. Simply using the tools the Internet has available will greatly improve your expertise and will make you more comfortable in using them. Remember that everyone who began using an Internet or social media tool was inexperienced and a novice. It takes time to really understand the benefits of a tool, and the best thing to do is to just start using them.

How did you become comfortable in the online world? Click on this post’s title and leave a comment!

3 Amazing Things Public Relations Can do For Your Company

Ashley | Monday, January 25th, 2010 | 2 Comments »

3 Amazing Things%E2%80%93Public Relations Can do For Your Company 3 Amazing Things Public Relations Can do For Your CompanyThere are a few things public relations can do for your company, and some people may disagree. Overall, there ought to be a consensus on the benefits and roles of PR in a company, but it may be up to you as the PR professional or PR team to convey those benefits. With PR being seen as a secondary option to advertising, you need to advocate the use of PR, and you need to show some measurable proof.

To start, try sharing some of the conceptual benefits of public relations; there are many, but below are are some of the best. Public relations is the start of a relationship with a customer, and to get that ball rolling, you have to know why having that relationship is important. Customers trust someone they know, and using PR, you can be a more transparent company.

With some help from the authors of Strategic Public Relations, here are a few things PR can do for your company:

  • “Build your brand.” I’ve said it before: public relations, not advertising, builds a brand. A brand cannot be built on advertising alone since PR is more credible and trustworthy than advertising. For a company with millions of dollars in excess monies to spend, advertising may work, but for realistic conditions and companies with limited resourced, creating publicity can make or break your brand’s success. Partaking in events, trade shows, or press conferences can help to raise awareness about your products or services. Advertising hopes to relay information, but a press release, newspaper article, or trade show appearance can help to share information and have a meaningful conversation and connection with a customer.

  • “Create trust for your company and its products.” This adds to the first bullet point: “Because advertising is viewed as more credible than advertising, it’s a great tool for helping customers understand that they can trust your product.” While trust is not gained overnight, PR can greatly increase your chances of generating that trust from customers. Advertising comes from the company by the company in the hopes that the customers’ perceptions and beliefs will change. PR also comes from the company (with press release writings and other copy), but it takes another company to advocate you and your product to generate real PR. To get a story in a newspaper or to have a journalist write about you in their blog, your company must first get their trust by having a real product of value. More often than not, media talk about other products or companies that they’ve heard of through other media contacts, and the information continues to spread. Being a trusted company to some can turn into a trusted company to more. Credibility has to be earned from customers reading about you, testing your products, and talking about you. Advertising tries to make them trust you, whereas PR can help them to trust you on their own.

  • “Shift the perception of your product.” “PR is also a useful tool for changing the way customers view your product.” Your product, depending on its stage in the life cycle, may already have a perception customers associate it with. These perceptions are sort of like stereotypes about a product that are very hard to change or shift. For example, big cars are usually thought to use more fuel (which more often than not, they do). To change this perception, a company would need to use some major PR tactics. They would need to utilize the media and customers to help that perception change. If the car in fact had lower gas consumption, having consumer reports or tests done on the vehicle could help the company product change its perception. The authors use the example of Vespa who wanted to change the perception of their scooters; they urged cities to advocate the use of less oil, took reporters on test drives, and also created podcasts. This in turn helped them to boost their sales by more than 25% after the 2005 campaign launch. (pg. 12)

PR can be the most useful tool to your company. While advertising is necessary to keep your brand alive once the possible publicity runs out, PR can greatly benefit a company. There are many other things the authors write about in the first section of the book. For a complete list and more detailed information on the benefits of PR, please check out the Strategic Public Relations book.

What are some of the benefits of PR you’ve experienced?

Public Relations Strategies | Communication & Your Customers

Ashley | Friday, January 22nd, 2010 | No Comments »

 Public Relations Strategies | Communication & Your Customers

Communicating properly is vital to the success of your PR efforts. Having successful two-way communication is even more important; talking with your customers instead of simply to them makes a world of difference.

Even though the Internet has made this two-way communication easier, it is still a struggle to send the right message, respond properly, and to actively listen to what you are being told. The goal of the PR professional is to ultimately change the beliefs of a customer (or to further enhance them) so that their actions reflect those of your current customers.

In order to achieve that goal, we must do the following:

  • Convey information and share knowledge
  • Increase understanding
  • Gain acceptance
  • Provide action

    (pg. 221 The Public Relations Practitioner’s Handbook by Larry Litwin)

Here are a few ways to improve your two-way communication skills:

  • Establish the needs of your company and your audience. This is perhaps the most important step to follow. What do your customers come to you for? What do the media, other bloggers, or others in your industry ask of you? This can help for you to define and determine where your efforts need to be spent. Establishing your needs can also help for you to better understand what you are capable of and where your resources can be used.

  • Write well. Since most of your conversing will take place through written copy, ensure that your writing skills are up-to-par. There is really no faster way (than through aesthetics) to deter a reader to finish reading than to misspell words and to misuse grammar and punctuation. Often times, a poorly written copy, pitch, or press release will not even be read due to poor writing skills. Take the time to reread what you write and to have someone else check your work.
  • Listen. Not listening is another great way to alienate customers, the media, and others in your industry. Customers will often tell you what they think (and for free) if you would only listen. Moreover, they would give you that information if it were simple enough for them to do so.
  • Respond. Once you make it available to them to give feedback and voice opinions, please remember to reply. This is a key part of the two-way communication process that many companies forget to do. This is a dangerous game to play if you do not intend to be responsive, and your company’s reputation and image are on the line. Don’t underestimate the power of the customer and the word of mouth (WOM) they can create.
  • Encourage interaction. Make it easy for customers to communicate with you. This can include newsletters, emails, comments on a blog or website, forums, wikis, social networking site accounts (such as Twitter, Facebook, LinkedIn, etc.), and surveys. Try to monitor these tools to see if they are getting used. If they are not, try advertising them more on your blog or website, try moving links around on your blog’s homepage, or try making links and next steps more visible and apparent. Use these tools to see how the audience you’re reaching feels and what they think about you and your company. Again, be sure to respond.
  • Vehicles and methods of communication. Consider where and how you are reaching your audience. This can tie back into the first step of evaluating needs; determine how your audience likes to be reached. Is it through the web, TV, or the radio? Do they prefer print? Knowing this can save you time and resources and increase your chances of having a successful campaign.

Overall, know that any communication may not be better than none at all. Your communication efforts need to be well planned and they need to be maintained. Customers come to expect a certain level of responsiveness from all companies. Remember, too, that this all takes time, trial and error, and preparation. The only way to figure out if this new plan will work is to really try it out. To better your chances of that plan working, ensure that you research properly, budget well, and exhaust any possible analysis that ought to take place before implementing a new PR plan.

What are some ways you communicate with your customers? Do you have any tips for improving the two-way conversations that need to occur to better relationships with your audiences?

Public Relations Careers | Writing as a PR Professional

Ashley | Thursday, January 21st, 2010 | No Comments »

Public Relations Careers Writing as a%E2%80%93PR Professional Public Relations Careers | Writing as a PR ProfessionalAs a public relations professional you are at the forefront of the communications efforts of the company. Your goal is to connect and interact with the public whether that be consumers, the media, other businesses, or the general public. There are a few ways you can do this, and the vast majority of them include writing. (Even if they don’t involve your target audiences reading something, you often write the scripts and speeches delivered to that target audience.)

From The Public Relations Practitioner’s Playbook by Larry Litwin, here is a great list summarizing the publications and other articles that one might have to write as a public relations professional or company practicing PR:

  • News releases
  • Media advisories (media alerts; news and photo memos; invitation to cover)
  • Fact sheets
  • Histories
  • Backgrounders
  • Feature articles
  • Photo captions
  • Public service announcements (PSAs)
  • Letters to the editor
  • Op-eds
  • Pitch letters
  • Position letters
  • Counseling papers
  • Newsletter copy (newsletters)
  • Brochures
  • Annual reports
  • Issue ads
  • Obituaries
  • Visual presentations
  • Speeches

While that may look like a long list, they all serve a very important purpose. Some are self-explanatory terms, but here are some definitions of the most important and sometimes difficult to define terms:

  • News releases: a news release, online or offline, is a document written to share the release of a piece of news (as the name suggests). News releases are also referred to as a press release. There are many components of a press release, but the most important to remember is that it must be complete and include information for a media contact, blogger, or even a consumer reading it to know that Who, What, When, Where, and How. In the past, news releases were only seen by the media. With personal websites, press release distribution sites, and media contacts online press releases can be read by consumers and the media alike.
  • Media advisories: similar to a news release, this is a document, often sent to the media, to notify them of an upcoming event. This is usually more specific and timely than a news release, which can talk about past events and occurrences. A media advisory is often used to talk about a future event, usually with the goal of inviting a media presence to come to the event to cover the story.
  • Public service announcements: as the name suggests, this is an announcement aimed at the public. These often take place through radio or television vehicles, but can also be found in print. The goal of a PSA is to increase awareness of an issue at hand or a specific topic. They are used to educate and inform.
  • Letters to the editor: from the PublicRelationsBlogger.com glossary, “A letter sent to an editor of a reader’s opinion congratulating, discussing, or criticizing an article the editor may have been responsible for approving or writing.” These are often used to help correct, amend, or show appreciation for a topic being covered.
  • Op-eds: Also from the PublicRelationsBlogger.com glossary, “Stands for Opposite the Editorial. An op-ed is an article written and positioned opposite the editorial, usually written by a professional/expert.” This is meant to accompany or contrast that which was written by the editorial to offer some additional information or point-of-view on the topic.
  • Pitch letters: these are letters to media, bloggers, or other business professionals, often times accompanied by a news/press release, asking for your story to be covered. The pitch is usually the first thing read and should convey the importance of your story. Like a cover letter, however, the pitches may not be read, so remember to make your press release easily readible with the most important information at the top. (See “inverted pyramid style writing“.)
  • Position papers: an essay that presents an opinion about an issue, typically that of the author or another specified entity; such as a political party. Position papers are published in academia, in politics, in law and other domains. (Source)
  • Issue ads: “Issue advocacy has historically been viewed as political advertising intended to influence a political issue, legislative proposal or public policy—not to advocate the election or defeat of candidates. Because of this, issues ads have fallen outside the definition of campaign advertisements and beyond the realm of most state and federal campaign regulations.” (Source) There are also sham issue ads, defined as: “Sham issue ads are paid political advertisements that target individual candidates and are designed to influence the outcome of elections, but avoid important requirements of the Federal Election Campaign Act because of a loophole in the law.” (Source)

Some important things to remember when writing:

  1. Make sure you can be contacted. This means putting a contact name and contact information that will actually get a person calling or emailing to someone they can talk to. You want to be readily available for questions since they may often times come from a reporter.
  2. Write well. If you have trouble writing (and even if you don’t have trouble) have someone else read your copy before you send it out. This is a great way to proofread your work and to get a second opinion. Also, try reading your copy outloud; you can often hear mistakes better that way.
  3. Close the release. Be sure that you indicate the end of a release with the appropriate tag, such as ### to really signal the end of the press release.
  4. Simple is key. Use clear words and avoid jargon. As noted above, customers and the public must now be taken into account when writing a press release if you plan to submit your release online. If you are submitting you press release to a trade publication media contact, still try to write in a clear manner so as to be easily understood.
  5. Use the inverted pyramid style writing. This can greatly increase your chances of having your story featured or press release published.

What are some other tips you have for writing? Click on this post’s title and leave a comment!

Also, be sure to check out Larry’s Blog for useful PR tips, more on his book, and other useful information!

Public Relations Careers | Education & Experience

Ashley | Tuesday, January 19th, 2010 | No Comments »

 Public Relations Careers | Education & Experience

Education is important and I highly value learning. I do know, however, that there are some things a classroom cannot teach you. Conversely, there are also things you cannot learn through experience that someone with knowledge and their own expertise can teach you, especially if you aim to have a well-rounded education in many areas. (Consider your professors as your mentors, sharing with you what they’ve learned.) While I think getting experience in your industry or field is vital to becoming better in your area, learning and obtaining an education is really the first step in teaching you how to learn. Going through the educational hoops also gives you an opportunity to make mistakes in a classroom and learn from those before making them in the “real world”.
I also know not everyone needs to go through 8 years of schooling to become good at something. There are professions that require a degree (as @mattChevy points out in his blog post on the topic here), but there are also degrees that leave a lot of room for you to learn more with hands on experience. Public relations may be one of those degrees.
The Valley PR Blog also made a great point: if your undergraduate degree is not in PR, but you hope to work in the PR industry, a masters degree may be necessary. A degree in journalism, communications, marketing, and other related fields may suffice, depending on the employer.
What it comes down to is the amount of real life learning you do and the sort experiences you gain. Getting a degree won’t guarantee that you find a job, which is the case for almost all degrees, but getting a degree can help to show others your dedication and ability to follow instructions. It can also show that you are interested in learning more and expanding your knowledge, which is a key component to being successful in any career. Things change, and in business things are changing at rapid speed with advancements in technology. PR has changed, and is continuing to change, but a degree can help to start you off in the right direction. Most job positions in PR require a degree, though not all companies require a degree in PR.
The moral of the story: education is important, and will continue to be important to many employers. With the generations aging and younger professionals taking over, experience, attitude, and personality will play a crucial role in the sort of advancements one can make. We will be thrown opportunities to prove ourselves and to learn as much as we can, so keep learning! Read books, teach yourself, and find something that works for you. Graduate school may not be the right place for you, but it can help you to continue your learning which should be a lifelong process. You will never know everything; no one does. A lot of the time it’s easy to learn as you go, so don’t hold yourself back and follow your aspirations.
What are your takes on education? Is it a necessary evil, or good for all?

The Changing World (& Responsibilities) of PR

Ashley | Monday, January 18th, 2010 | No Comments »

 The Changing World (& Responsibilities) of PRI’ve said it a few times before: the Internet has drastically changed the way professionals and companies alike are performing public relations. The Internet has made it easier to do PR, but it’s also increased the responsibilities that a company has. While it is easier to release information, get in touch with the public, and address crises, there is an increased responsibility because the public knows how easy it is; with that ease comes a sort of expected response. If a crisis is underway, I expect a company to be responsive, available, and accountable because it is so easy to be these things online.

Ways to take advantage of these changes and to be more responsive:
Monitor the web. With free tools like Google Analytics, Alerts, and keyword searches, it’s easier than ever to see what’s being said about you and your company. Know that it is vital to your company’s success that you monitor that talk and that you respond when necessary. As stated above, the ease of replying to someone’s blog or Tweet can work against you if you fail to respond.
Get involved. Things like Twitter, Facebook, blogs, etc., have greatly changed the vehicles through which a company can get in touch with their customers, bloggers, and the media. Companies are looking to expand their social media reach, and they can do so on their own using the above tools. Blogging, Tweeting, and using tools like Facebook can get you connected; it just takes time.
Keep up-to-date with changes. Smart companies are already using social media and are staying up-to-date with other new tools. Things like Foursquare can be the new frontier for companies to explore. PR and marketing are merging because of the Internet, but there is still so much that can be done through PR that marketing cannot do. For example, a Twitter update can reach thousands of users in an instant, and beyond that, those users can retweet that update to reach even more users. (Click here to learn more about Twitter and what a retweet is.) It is important to monitor the web for what’s being said about your company as well as changes in the online world, your industry, and Internet tools.
Use as many tools as you’re able. The more areas you are present and participating in, the better. Companies can create pages, accounts, and groups in almost all of the larger social networking sites: LinkedIn, Twitter, Facebook, MySpace, etc. Moreover, you can update information about yourself to sites like Digg, Technorati, and StumbledUpon to increase your content’s reach.
Devote time and resources to social media. Companies that have been surveyed recently about their social media use and future goals have stated that they hope to devote more resources to social media and that they hope to use the tools more since they’ve only since dabbled in the tools’ features. (Click here to read more about their goals and social media use.) Though it may take time, social media is relatively cheap to use; it really depends on how you value you and your company’s time. The benefits of using social media can certainly help to outweigh the costs. (To read about some benefits of using social media, click here.)
Social media is not meant to be just an add-on to your company or a tool that you use sometimes; it is meant to be an extension of your company, helping to define your online identity and presence. Really utilize the opportunities available to you online, and know that the online environment will continue to change, so keep an eye on emerging technologies and trends so that you can stay ahead of the curve.
What are some other ways you utilize the changes online to be a more responsive company?

PR Tactics | Monitor What’s Being Said About Your Company Online

Ashley | Wednesday, January 13th, 2010 | No Comments »

PR Tactics Monitor What%27s Being Said About Your Company Online PR Tactics | Monitor Whats Being Said About Your Company OnlineA large part of public relations and a large role of the PR professional is the management and monitoring of your company online to see what’s being said, what issues may be arising, and where you may need to take action.

On top of simply browsing the web, watching your readership and how they act (are they commenting, sharing your posts on Twitter, Facebook, Digg, Stumbled Upon, etc.?), and searching for your company name in search engines, you may find it difficult to sift through all the noise online. To help reduce some of that noise, try using tools that target a specific area or social media tool. For example:
  • TweetScan:. This tool allows you to search Twitter feeds (most recent are searched first) for a term, company name, person’s name, topic, etc. It also allows you to backup your Tweets if you feel the need to do so.
  • BoardTracker: There are others like this online, though this seems to be the most widely used. This tool lets you search forums and discussion boards online for terms, your company name, etc. This is a great way to monitor what is being said about you by customers. You can receive results and updates to your email or by IM.
Moreover, you should be up-to-date and follow what’s being said about your industry and target audience. On top of monitoring other blogs you’ve come across and following people on Twitter there are some specific ways that that information can come to you directly. They include:
  • Subscribing to RSS feeds of influential blogs. This can keep you up-to-date in your inbox and when any new updates are made. Most blogs should have an RSS feed available for you to subscribe to.
  • Signing up for Google Alerts. Google has again made it easy for those reliant on the Internet to see what’s going on in relation to a specific topic. Signing up is easy, and you can sign up for as many terms, topics, or keywords as you find relevant. You can sign up here. What’s great about these alerts is that they are sent to your inbox each week with a list of relevant links in relation to the term or topic you’ve elected to receive alerts about. You can sift through these alerts to see what may be interesting to read more of.
  • Adding Google Analytics to your blog or website. There is so much to learn from the analytics your blog or website can produce. The most important may be the ability to see what brings visitors to your blog. Ways to do that include looking at keyword searches that brought visitors, links from other sites, and direct traffic. This allows you to see your linking efforts and keyword optimization paying off. From there you can also see how long they stay, where they go, what page they enter your site on, and link popularity. This can greatly help you tailor your blog or website with calls to action. Sign up for a Gmail account and register for Google Analytics. It is a relatively simple process, adding the analytic code to your site or blog, and it takes a few times of using the tool to get used to the features available.
The main reason to stay up-to-date and to monitor what is being said: you can measure your efforts’ results. Have you been pushing a new product (be it a free book, a new product for sale, or a webinar), or been sending out mass amounts of news releases? You can monitor part of that reach by seeing where you are mentioned in contrast to where you were mentioned the weeks prior to your release.
This also gives you the opportunity to get involved when necessary. Potential crises can be avoided, if you act properly and in time. Seeing an upset customer who may be starting some negative WOM, you can intervene, see how you can remedy the problem, and potentially diffuse the situation. Avoid advertising your company while you are there, and really evaluate if you should get involved. (It takes some common sense and situational analysis to know if it’s time to get involved.)
If a customer is upset or perhaps misinformed, you may have a reason to engage yourself. Your customer will feel better knowing you’ve heard their complaints and addressed them (if you have), and you can feel better knowing that you may have decreased negative repercussions from negative WOM. If you leave these complaints unattended, you run the risk of losing not just one customer but many. Many companies forget to monitor this sort of WOM, and usually do not get very engrossed in seeing the actual benefits of Twitter, so set yourself apart and start monitoring this early on to see where you can make changes, address issues and topics being talked about online, and interact with customers.
What tools do you use to monitor your company’s WOM?

Online PR | Leveraging the Already Present Social Media Tools

Ashley | Tuesday, January 12th, 2010 | No Comments »

Online PR Leveraging the Already Present Social Media Tools Online PR | Leveraging the Already Present Social Media ToolsBeing online is vital to the success of most companies; with so many customers online, it wouldn’t make much sense to ignore such a large portion of your target market (if they consist of women, men, young, and old) who are online participating in Facebook, trying their hand at Twitter, and surfing the web for anything and everything. Your company could come up in search results if they are looking for the products or services you provide. Using social media to reach the wide array of users online can benefit your company greatly, but it takes time.

Using social media should be a whole-hearted attempt; halfway use of social media doesn’t do much good for an up-and-coming brand looking to build that brand up. PR can help to build that brand, but there also needs to be some self promotion through actually using social media to help generate that PR. PR doesn’t usually come for a company that isn’t doing anything, involving themselves anywhere, or communicating with customers; there needs to be something to talk about first in order to get others to talk about it.
Econsultancy did a study in November. Here are some of the findings:
- Almost two- thirds (64%) of companies say they have experimented with social media but have not done much.
- Online traditional media relations are the most frequently used PR tactic, used by more than two-thirds (67%) of company respondents.
- Micro- blogging (i.e. Twitter) is now the most widely adopted social media tactic, used by 78% of company respondents.
- There is a mixed view of the benefits of Twitter, with almost a third of respondents (31%) saying that there are tremendous opportunities available.

Despite the surprisingly low number of people finding potential in Twitter there is a relatively large percent of companies dabbling in social media. It may be safe to assume that those who think there are great opportunities to come from Twitter are the ones who may already be seeing the benefit from using it, and are using it more regularly than the other two thirds of companies who have only experimented with it and not done much. The study also found that companies are experiencing some barriers to using social media, budget being the biggest reason their social media engagement is not ideal.

While I’ve never really been one to advocate doing things just because everyone else is doing it, it may make sense to follow the pack if your company could benefit from using social media tools, such as Twitter. Others using it, whether they be competitors, people you may be able to collaborate with, or your customers, may be a factor in your decision making, but consider the results it will have for your company before you jump on the bandwagon. Using Twitter may damage your company or brand if used improperly, and it may also be a waste of time if your target markets are elsewhere online.
To advocate the use of Twitter just because everyone else is experimenting in it I would have to add that there needs to be a sense of commitment to that experimentation; the benefits and visible (or measurable) results from Twitter won’t appear overnight. You will also have to actively look for the reach your account creates and the WOM you may be generating online. Moreover, you must actively participate in the account, responding to customers and others in your industry to show that you are in fact using the social media tool.
Also from Econsultancy’s recent blog post, The CMO Club polls its members, and recently found the following:
  • 64% of respondents, in response to “What would you do differently in 2010?”, said they would increase spending in social media.
  • 72% of that 64% are not yet doing social media, but it is on their to-do lists for 2010.
Furthermore, they were asked: What is your top priority for hiring?
  • Social media skills were at the top of the list at 39.2%, while industry expertise was third at just 14%. (This is very encouraging for recent graduates and those looking to enter the industry.)
It may not be easy shifting resources over to social media, especially if you see results in other areas of your marketing and PR efforts. You won’t know if it works for you and your company unless you try it. The great thing about social media, though, is that it’s free to use, and once you’ve incorporated it into your business and PR plans, it becomes very easy to do everyday. Learn and get yourself up-to-speed; users on Twitter are more than happy to help if you have questions, and there are many tutorials online (this blog included) that can help you get comfortable. Again, it takes time and a commitment to whole heartedly use social media and to really integrate it into your company.
What are some tips, lessons, or advice you have to share to people thinking about using social media?

PR Strategies | 3 Ways to Differentiate Yourself

Ashley | Monday, January 11th, 2010 | No Comments »

PR Strategies 3 Ways to Differentiate Yourself PR Strategies | 3 Ways to Differentiate YourselfIt’s easy to get lost in the sea of companies that offer the same products that you do. While competition isn’t necessarily bad (and actually encourages consumer spending), there needs to be something special about you to set you apart from the others. Here are a few ways to do just that:

Offer more. This doesn’t mean having more inventory (though that could be a good business move, if it makes sense). It means that you can offer more for the same price or commitment from the consumer. For example, if you want people to subscribe to your newsletters, make it clear that doing so is a great idea. Offer quality tips, stories, etc. in your newsletters to make consumers feel better about their decision to get your weekly emails. Also, offer more in your overall site; subscribing to an RSS feed of your blog or simply returning to your company website takes a time commitment. Make it worth it to your readers by offering all that you can.
Analyze the situation. This can include performing a SWOT analysis of you and your industry. If you find that someone else is offering the same product at a lower price, really consider if it makes sense for you to do the same thing. Otherwise, you’re following the actions of someone else who may have made that move because it made sense to do so in their company. Lowering prices isn’t something you need to follow, nor are promotions. Shopping this weekend I saw two stores next to each other advertising sales: one was having a 75% off sale, and the other an 80% off sale. I don’t think either store benefited much from having an almost identical sale, though it may have encouraged some customers to go into at least one store if they had considered not going into either. This can also tie into being honest: if your promotions are mostly false, customers may not notice, but some may. Seeing a sign for an 80% off sale and seeing one item with that discount may prompt a customer to generate negative WOM. A promotion is, again, something that ought to be done according to what your company needs.
Moreover, analyzing the situation and industry can help you to see where there are holes or ignored markets that could use some attention. For example, a company that offered delivery pizza when there were no competitors probably experienced some great results from having a competitive advantage from being the first in the industry. As history can show, the rest of the mainstream pizza industry soon followed suit by offering pizza delivery. Additionally, the Internet makes it easy and smart to pay some attention to those niche markets that have been ignored. For a majority of businesses, it didn’t make sense to cater to the niche markets’ needs; it wasn’t cost effective, and very rarely created revenue or profit. Now, with lowered risk and costs, paying attention and marketing to those niche markets can be beneficial.
Be there. Offering a better customer experience, assistance, and advice can make a world of difference in the eyes of your customer. So, whomever your customer may be, offer something of value (as stated above), but that can include being more available. This can be through email, in person, on the phone, through social networking sites, etc. Allow conversation to take place, and get involved in it, too. Offer support where it is needed for your company, and try offering it where it isn’t needed but would be appreciated. Try to avoid stepping on toes when it comes to opinions, but know that your advice will likely be appreciated.
Overall, know that you can’t differentiate yourself by simply offering promotions or an awesome product. That may help, but in the long run it is about the experience they have and the service they are given that help to solidify you in their minds. Create a slogan of sorts for the things that differentiate you from other companies. So long are you are truthful, flaunt what you’ve got to let your customers know what they’re getting.
What tips do you have for differentiating you and your company?

Public Relations Specialist: One of the 50 Best Careers of 2010

Ashley | Friday, January 8th, 2010 | No Comments »

Public Relations Specialist One of the 50 Best Careers of 2010 Public Relations Specialist: One of the 50 Best Careers of 2010

I was referred to an article this morning talking about one of the typical positions a PR professional can hold: the public relations specialist. According to US News & World Report, the Public Relations Specialist is one of the 50 best jobs of 2010. (Awesome!) They gave a great run down of a “day in the life” of a PR specialist, and perhaps the one who is scrutinized and watched most: Robert Gibbs, Barack Obama’s press secretary. Here is what they descried as a day in the life of Gibbs and what can be required for a professional looking to become a public relations specialist:

Gibbs spends hours reading, studying, and querying other White House officials and administration advisers so he can answer questions accurately, both in the facts relayed and in message. While Gibbs is at the highest level of his profession, as a PR specialist, much of your job will be a similar juggle of facts and message. You might spend your day drafting a press release, responding to a reporter’s question, helping craft a PR strategy for an upcoming round of company layoffs, or running interference at a conference. This is one job that demands confidence for success, and an extroverted personality doesn’t hurt. (U.S. News)

This article also goes into details about the PR Specialist specifics, some I’ve listed here on the blog before. It talks about the outlook for PR Specialists, moving up the ladder, stress levels, activities a PR Specialist might partake in, as well as education and monetary information.
Here are some summaries:
  • It’s looking good: Employment of PR Specialists is expected to increase by more than 66,000 jobs between 2008 and 2018.
  • Moving up in the company as a PR specialist is pretty traditional: work hard, and you’ll move up
  • Activities of a PR specialist can vary from desk work to working in the field all day.
  • With deadlines and unexpected questions thrown your way, life can be stressful as a PR specialist.
  • Education can vary as well, but a bachelors is usually required; most PR professionals have a bachelors in journalism, PR, communications, or other related fields.
  • Median annual income last year: $51,300.
With the increase in employment, it looks like a good time to be a public relations specialist. A few tips I could offer in the way of stress as a PR specialist: ensure that you are a central person who facilitates everyone being on the same page. This can help reduce the stress of an unexpected question, potential crisis, etc. Getting everyone in the company who may be questioned by the media can make a world of difference. Also, prioritize; writing a press release may be difficult, but as we’ve all learned in college, the last minute is no time to wait to finish things. As with any profession, set deadlines for yourself that take into consideration the other people you will have to rely on, as well as the other deadlines you may have.
Overall, PR Specialists seem to be doing well. For other information on the other 49 best careers of 2010, check out US News’ article here. That list includes other business careers such as a meeting planner, logistician, cost estimator, accountant, and market research analyst.

PR Strategies | Sharing What You Know

Ashley | Thursday, January 7th, 2010 | No Comments »
PR Strategies Sharing What You Know PR Strategies | Sharing What You Know
You may be hesitant to share what you know with others. It’s natural; you’ve worked hard to get to where you are now, and you’ve gone through making mistakes and learning from them. You may feel like you’ve got a competitive advantage over others entering the industry by keeping what you know to yourself, but that may not be the case.
Consider how you learned what it is you know now, though: did you have a mentor to guide you along the way? I certainly did, and he encourages me to share what I know, because in the end, my helping others helps me. I also feel pretty good when someone emails me a question I can answer and they reply appreciative for my time and insights. I may not always know the right answer, but I can certainly share what I think could be best for their situation and inquiry.
Giving something away and helping someone else will most certainly help you in the long run; it is like an investment in someone else that will come back to you in the form of them helping you if they can, or others who can see your helpful nature. A customer or visitor who is able to get something from you for free will remember you and may come back to you when they need something more, such as your product or services. This is a great way to start the sales funnel (which is what some marketers and sales folk define as the process through which a customer makes a sale); though your end result doesn’t have to be a sale, this can be the start to a relationship where you’ve been able to gain trust by giving something of value away. Know that building relationships is a large part of public relations, and with the tools available to us online, it is easier to do so. Getting in touch with customers and being there to provide assistance, knowledge, and tips when they are needed can benefit you and the customer.
Sharing what you know can also help to position you as a leader in your industry or area of expertise. You can share what you’ve learned, and people will in turn come to you, asking for advice or an answer to a question. Positioning yourself as a leader can also help to gain trust from others in your industry. Networking with them is also an important part of PR; we rely on one another to help advocate each other’s content and to get assistance when we too need an answer to a question.
Here are a few ways you can share what you know:
  • Through a blog. This is perhaps the easiest way to do so. Blog regularly and share content that you know will be beneficial to others to know.

  • Through Twitter, Facebook, and LinkedIn. This may be a good place for you to share your blog content. The integration of these tools makes it easy to share it once, but have it posted in all three places. Make sure you evaluate if using these tools will be beneficial to you and your company or brand; if it doesn’t make sense to use them, don’t. Know where your audience goes and work that into your PR planning.
  • Through your connections online. This involves some work and some reaching out to other bloggers, people on Twitter, and others in your industry. Be honest and get to know them. Follow what they write, and work together with them. Share with them what you know as well, and offer to help them where you can.
What are some ways you share with others?

3 PR & Social Media Tips | Increasing Your Reach

Ashley | Wednesday, January 6th, 2010 | No Comments »

 3 PR & Social Media Tips | Increasing Your ReachSocial media and public relations can work together in your favor if used properly. While getting used to these tools make time, you can improve your reach by offering content and resources that your audience can use.

Here are 3 ways to increase your reach:
1.) Offer quality content, advice, and tips. Capturing an audience starts with having great content. On top of that, you must get your content shared by others. That has to start with collaborating and fostering relationships with other bloggers, users on Twitter and LinkedIn, and helping others when you’re able. Know that if you help someone by giving them something of value to read, or by offering them some assistance with a link exchange or free eBook, you will undoubtedly be rewarded in the end.
2.) Offer your content in more than one format. Some visitors prefer to read your content while others prefer to watch a video. Offer both versions, and mix it up: do a recording of your best blog posts, and create a video tutorial for some of the tactics and strategies you may talk about. Consider hosting webinars, podcasts, or videocasts to capture even more traffic. Also, try offering your content to article sites, like Ezine or BusinessExchange, where your articles can be shared with others and found in more places online.
3.) Share your content through your social networking accounts. This is a little different than simply advertising your company. This should be your attempts at sharing your expertise, opinions, and advice with your followers on Twitter, Facebook, or LinkedIn. Use your accounts to promote your content and to interact with others.
Helping others is a fundamental part of finding success in the online world, or business world in general. Assisting others is the beginning of a relationship where you will be remembered for your kind actions. Those actions may not be reciprocated by the person you helped directly, but good things will come your way from others looking to help someone else, too. Build relationships, which is what blogs, Twitter, Facebook, and LinkedIn are meant to help relationships form and to enrich our reach to the online world.
Do you have any tips for increasing reach, or helping others?

5 PR Writing Tips | Choosing Your Words Wisely

Ashley | Tuesday, January 5th, 2010 | No Comments »

 5 PR Writing Tips | Choosing Your Words WiselyWriting is an essential role of the public relations professional. In order to reach customers we write for blogs, websites, and social networking accounts. We also reach them through video, podcasts, and images, and writing well can help to make those better. We can lose the attention of readers by writing poorly or offering content that is irrelevant to our audiences’ needs. In order to capture their interest and to keep them on our sites, we must become better writers from the beginning so that our writing will better with time.

Here are 5 tips to improve your PR writing:
  1. Avoid jargon. Jargon, or terms that are used in an industry by professionals in the industry, are often not terms that consumers can define. Trade magazines may have an audience that can understand jargon, but for a blog, Twitter account, or website, avoid jargon so that you do not alienate or deter customers from visiting.
  2. Write clearly. To elaborate on the first point, write in a clear manner that is easy to understand. Think about someone who may not know anything about the topic you are writing, and write for them. Get to the point: if you can write something in a more concise manner, do so. This can make for an easier, faster read.
  3. Avoid over-used terms that have lost their meaning. There are a lot of terms that get used frequently that have lost their initial meaning and are used to level out the playing field. For example, David Meerman Scott writes in his book, The New Rules of Marketing and PR, that words like “industry standard, ground breaking, flexible, scalable, or cutting-edge” don’t mean much, and are rather used to say that “we are like the rest”. He writes that industry standard “means nothing unless some aspect of that standardization is important to your buyers.” If you use these terms, explain what makes your product “scalable” or “industry standard” so that you give the terms some meaning relative to your product and how it will help customers.
  4. Proofread. This takes little time and it can save you lost visitors! Take a minute to reread your work to ensure that it reads well, makes sense, and that grammar and spelling are correct. This can help to show readers, visitors, and customers that you take pride in producing quality work and that you take the time to correct mistakes.
  5. Offer timeless content. This means that, although information from the current period is important, information that can be read in 5 years and still be considered valid is content that will continue to get traffic and readers. Write on topics that will matter later, and not just for the next month because you’ve written about Tiger’s marital issues.
Overall, write something that is worth reading. See what other bloggers are writing about, and see what makes them different from other bloggers who may not have a similar amount of success. Though it can be hard to evaluate blogs against one another, you can see the content they write about and the voice their blog has. If you feel comfortable enough, email the blogger and ask them for tips. Most should be more than happy to answer a quick question if they’re able.
What are some tips you have for writing? What are your success (and maybe not so successful) stories?

PR Tips To Follow | Take Care of Your Customers

Ashley | Monday, January 4th, 2010 | No Comments »

 PR Tips To Follow | Take Care of Your Customers

I had a Christmas gift to return this weekend. My gift was purchased with cash. I had the original receipt and the unopened product. Thinking I would have a pleasant experience, I was quickly proven wrong. Without being greeted by the four sales representatives at the front of the store (who were busy standing), I walked to the counter where I was asked why I needed to return the unopened electronic. I was then told that I would be sent a check for the refund of the product (which, again, was paid for in cash, by a relative) that would take a month to get to me. My questions of why I was unable to get cash were answered hastily and with attitude that I could only get a check. After that amazing interaction, I went to leave the store, and again, the now five representatives at the front of the store ignored me, reminding me never to shop at this store again.
This experience lead me to write this post today. It is vital that we take care of our customers, no matter how unreasonable, rude, or wrong they may be. Though I think I was neither of those things, I was still treated with disrespect. Customers will often talk about a good experience with their friends and peers, but a bad experience will be talked about more frequently and more often. Forrester Research did a study last summer on the WOM (word of mouth) patterns of consumers and was able to corroborate that bad news travels faster and more often than good news:
  • More consumers share good experiences. For eight industries, more consumers talked about a good experience than they talked about a bad one. The four exceptions: credit card providers, health insurance plans, Internet service providers, and TV service providers.
  • Bad news is discussed more frequently. For all industries except retail, consumers discussed bad experiences with more people than they discussed good ones.

(ExperienceMatters talks more about the study here.)

It makes sense that customers would talk more about a bad experience; if things go well and as we had hoped, we really have nothing to share. If the experience and service go above and beyond our expectations or pales in comparison to those expectations, we have something to say and usually will. We will share it with anyone and often at any time it makes sense to be brought into a conversation. Customers are swayed by what their peers think, say, and feel, and a bad experience for a friend can be a bad experience for them. Women, who do most of the purchasing for a household, takes these WOM experiences into consideration when evaluating products or determining where to spend their money. A bad WOM experience can help them make that decision.
Remember that your customers are walking marketers for your brand and company; why would you treat them poorly when the repercussions of their words will be felt throughout your company? It may be easy to rationalize it by telling yourself “it’s only one customer and sale”, but know that a poor experience can deter future customers from ever stepping foot into your store. I will not be shopping at the store from my above experience, and I know if someone brings it up, my story will come out. If more customers like me have experienced the same thing and are also sharing their bad experiences with family, friends, and peers, this store may not be in business much longer.

10 Public Relations Tips | How to Succeed in PR

Ashley | Thursday, December 31st, 2009 | No Comments »

 10 Public Relations Tips | How to Succeed in PRSuccess in PR takes a mixture of self promotion, networking, luck, and hard work. It requires that you befriend others in the industry and that they in turn take the time to share you and your brand. The best way to do this is to sincerely reach out to others in your industry, the media, and your customers.

Here are 10 tips to do so, and to gain some success in PR:
1.) Be yourself. Pretending to be someone else won’t get you too far, especially if pretending to be a customer of your company to create some WOM (word of mouth) or viral buzz. No one appreciates astroturfing, and you will undoubtedly be revealed.
2.) Be honest. This goes with the above, but it’s a good policy to live by: being honest makes it so you have nothing to hide. It’s usually easier to do business that way.
3.) Be sincere and genuinely concerned with the well being of your customers, audience, or target market. If you are in this only for the profits, you may not be in business for long. Trampling others to get to the top only works temporarily. If you genuinely offer a product that you think will benefit the lives of your consumers, it will be noticeable. Don’t hesitate to help others, too, like charities, non-profits, or rescue centers. You won’t need to announce it (which defeats the purpose of doing it, really); it will get announced one way or another.
4.) Offer something of value to the above groups, even if it is intangible. Giving away advice or offering to help with a product can do wonders for your image and will help your audience, customers, and target market at the same time.
5.) Help others in and out of your industry. Even when you aren’t asked for help but see a situation where you can help, do so. So long as it doesn’t consume your entire day, feel free to do something nice for someone else, no matter how small or big it is.
6.) Be clear. Avoiding confusion can make PR easier and less stressful; confusing media or bloggers can frustrate them. Frustration doesn’t usually foster relationships or network building, but rather deters it.
7.) Do what you say you will do. This has to do with being honest, but it sometimes get forgotten; if you run out of time or if things change, let the right people know so you don’t seem unreliable.
8.) Be consistent. To elaborate on doing what you say you will do, be consistent. If that means consistently offering support or running a blog, do it often.
9.) Utilize all of the available tools, so long as it makes sense to use them. If it makes sense to use social media, why not use it? Depending on your audience, take into consideration the costs of running a social media campaign. Avoid starting a campaign, however, if you know it will not receive upkeep. This ties into being consistent, and social media definitely requires consistency.
10.) Be available. Customers will appreciate this, and feel more comfortable in ordering your products or services. To know that you are available in the event that they have a question will help to alleviate their concerns. Remember to be available before and after a sale.
It will be easy for you to be “picked-up” by media, others using social media, and bloggers if you do the above. It takes determination, unwavering faith in yourself and the kindness of others, and perseverance.
What do you to succeed in PR?

Public Relations Tips | 5 Ways to Build Relations

Ashley | Wednesday, December 30th, 2009 | No Comments »

 Public Relations Tips | 5 Ways to Build RelationsPublic Relations is a somewhat self-explanatory term: relations with the public. Though it may be easy to define the term, don’t be mislead: it is not as easy to carry out. But, with the tools available on the Internet, that public can help you and your company by creating a relationship with you. In order to foster these relationships and to encourage the public to get involved in the relationship building process, try some of these strategies:

1.) Respond. This sounds simple, but we all know that life gets in the way often time. If you put your email address, Twitter, LinkedIn, or Facebook accounts out for people to get in touch with you, let them! Putting that information out and not responding to an email, inquiry, or compliment can be very detrimental to your image and online presence. Take the time to interact if you invite it, and make a point to set some time aside each day to do so.

2.) Get them involved. Getting your “public” involved is a great way to build relations. Asking for opinions, tips, and inputs can create a sense of community. Just be sure you turn back to the first strategy on this list and respond when they give the above. Have a contest, Q&A webinars, or create a forum.

3.) Make the first move. This is an important part of creating relationships. This can show interest, which may be all that someone needs to feel connected. Take the time to look at what’s being said about you, and respond to it personally.

4.) Try new tools. Experiment. See which vehicles work best, and drop those that don’t. It doesn’t make much sense to continue using Twitter if your audience doesn’t use it, and it doesn’t make sense to not use Facebook if your target audience is college students (who were the primary users of Facebook when it was first launched). See where your competitors are spending their social media efforts and evaluate for yourself if that would be a good tool to use yourself.

5.) Be consistent. This takes time, so schedule time to do the above. Keep it coming, otherwise your followers, audience, and customers will go elsewhere. Though the benefits of the Internet includes being able to find millions of users online, it is also a threat to your company: with so many people and companies online, your customers can easily find someone else to get your advice, services, or products from.

What are your tactics for building relationships?

Using Social Media to Position Yourself as a Leader

Ashley | Monday, December 28th, 2009 | No Comments »

Using Social Media to Position Yourself as a Leader Using Social Media to Position Yourself as a Leader

I recently read an article from Mashable on “social media experts”. (You can read it here.) It talked about the ~15,740 social media experts on Twitter. (Amazing!) With that many “experts”, it’s hard to decipher who the actual experts might be.
We can take tips and insights from the plethora of experts and try to implement them ourselves. In order to decide who’s tips to take, it can be wise to look at others advocating for them as well, and to look at the quality and value of the tips they offer.
While I agree that people can in fact be experts, gurus, and specialists, I think it is more credible to hear that from others. Just like with advertising, tooting your own horn doesn’t do much, but to hear about you and to see you advocated by others, you may get a better response from consumers and the media. While you can call yourself an expert and you may get some positive responses from a few customers who believe what you say to be true, most will think of you as another one of the ~16,000 “experts” online. You can help to change their minds by offering value and giving quality tips that they can see work for you and other companies.
Having the value and quality content to offer is only half the battle, though. The other half is getting people to recognize you and to share your content with others. As a company, brand, or individual, you can share you content with others to start the cycle. Try to avoid calling yourself an expert, guru, or even “ninja”, as it is really hard to tell who, in fact, is an expert in a field that is ever changing. Let someone else give you the title, as it is easier to convince others of the expertise given to you by someone other than yourself.
In social media, it is hard to call yourself an expert; the industry is changing every day! Though your tips may be relevant for years to come, the tools, methods, and tactics are ever evolving. So again, try to avoid using the guru or expert title, and let your audience decide that for you. You will need to advertise yourself, but to an extent. Let PR work for you in social media.

Public Relations How-To | A Template for Writing a Press Release

Ashley | Monday, December 28th, 2009 | No Comments »

Public relations goes above and beyond the use of a press release, but that is not to say that press releases aren’t important. Press releases still play an important role in PR. The way press releases reach readers has changed in the past ~10 years; press releases are being sent to customers and consumers directly instead of being sent to a PR firm or media contact who would then relay the information therein. When writing a press release, remember that your audience can change depending on where you plan to submit you press release.

SamplePressRelease Public Relations How To | A Template for Writing a Press Release

The press release to the left shows an overall view of the formatting and length a press release should usually use. This press release reads:
(LOGO)

Contact:
Name
Company Name
Phone Number
Fax Number
Email
Website

The H Media Group and BusinessTraining.com Launch Rigorous, Specialized Public Relations Certification Program

Portland, OR, January 1st, 2010 – Explain your headline here in a concise and succinct manner. This is where you quickly answer initial questions of what the title means. Capture interest, and assume that your title may not have been read.

Following the short introduction sentence, here is where you begin to answer the questions of who, what, when, where, and how. This is still the part of the press release where the most important information is needed. If this press release is talking about a product, remember to include information on why the product will solve problems for consumers, and remember to avoid jargon.

Keep sentences short and to the point, and avoid long paragraphs. Ensure that you check your work for grammar and spelling errors.

The last paragraph can be used as a “call to action” section where you can ask customers reading the release to do something. That can include downloading a free book or white paper, or simply getting them to your website.

Lastly, you’ll need a boilerplate. This is where you can tell readers who your company is we well as describe any company you may have partnered with or acquired that may have been featured in the preceding paragraphs.

(To ensure that press or customers reading the press release know that it is done, use three hashtags to indicate the end of the press release.)

###

For more information on this topic or to schedule an interview with (name of contact listed above), please call (insert press contact’s name here) at 345-3450, or email (press contact’s name) at pr@company.com.

__________________________________________________________________

The press release is a great tool to use to get in touch with your customers directly. It can also be used by your connections in media or blogging to let their readers and visitors know about your news.

Remember that your press release needs to be relevant and newsworthy. It will garner no recognition and even if published it will not last very long as a high ranking story in search results, or a as a story that is shared by others.

PR Tactics | How Not to Use Social Media

Ashley | Wednesday, December 23rd, 2009 | No Comments »

 PR Tactics | How Not to Use Social MediaSocial media is a great tool that really ought to be used wisely. Though you can exploit its capabilities in a good way, there are also some not so good ways to exploit social media. Here are a few reasons not to use social media, as well as some things to be avoided when using it:

  1. Astroturfing. As defined in the Public Relations Blogger Glossary, astroturfing is “a fake approach at gaining some PR. It usually involves a company posing as a consumer or independent party who will write on a product or company while still in the early stages of growth and popularity. For example, the bloggers who were writing about their experiences traveling cross-country and staying in Wal-Mart parking lots was a definite astroturfing example.” This is a quick way to distance yourself from social media users as the truth more often than not comes out in the end. Consumers don’t usually like to be lied to, and when the truth comes out, it often comes across as the company thinking consumers were not smart enough to catch on. (That may be the case for a period of time, but the repercussions are not worth it in the end, as consumers aren’t too appreciative of being assumed ignorant.) While astroturf may be good for your lawn and dogs, it is not a good approach to reach consumers.
  2. Advertising. Social media inadvertently advertises your company, but it happens in a more natural manner. Advertising is annoying and easily ignored by consumers who are inundated with advertising day in and day out.
  3. Slandering. Social media wasn’t created so that companies could bad talk other companies. Use this tool to advocate your own strengths and to create a sense of community with your consumers.
  4. Half-Time. If you plan to implement social media into your PR plan and marketing plan, implement it! Go all the way, and use it every day. Creating valuable content takes time and commitment, so keep at it. You are sure to lose followers if you only half-implement your blog, Facebook, and Twitter accounts.
  5. Because everyone else is. Social media may not work for your company; using it can actually be detrimental to your company. Evaluate what it can do for your company and if your target audiences and markets will benefit from you using it. Because everyone else is using it may be a good reason to advocate its use to your stakeholders if it will benefit the company and your customers, but if there is no reason to use it, this will not suffice as one.
Consider why you are using social media. It requires a mixture of great content, value, and a little advertising to get yourself noticed and to be able to provide that great content and value to someone, but it is not meant to be one extreme or the other. It makes sense that you will have no followers if all you do is advertise, and it also makes sense that if you have great content but never advertise it or share it with others, you are unlikely to capture much attention. So, mix the two, and advocate yourself enough to be able to share with others. Be honest and consistent.
Do you have any other reasons social media ought not to be used? Any examples of the above going wrong?

5 PR & Social Media Tips | Keeping Visitors on Your Site

Ashley | Tuesday, December 22nd, 2009 | No Comments »

5%E2%80%93PR and Social Media Tips Keeping Visitors on Site 5 PR & Social Media Tips | Keeping Visitors on Your SiteGetting people to visit your site is hard enough; getting them to stay is an even more difficult feat. It’s important to remember that the reasons people come to your site may vary from one another. Traffic to this blog is usually a result of a search keyword, more often than not a long-tail keyword. (To learn more about long-tail keywords, click here.)

When we get visitors to our blogs and websites, we hope that they will begin the sales funnel (whether there be an actual “sale” at the end of that funnel or simply a newsletter to subscribe to) and they will stay on our site or blog longer to make that possible. We hope that our blog post will be read, commented on, and shared with others, and we also hope that our newsletters, RSS feeds, and blogs will be subscribed to. Despite the reality that a visitor will leave your site eventually, you can still make their visit an enjoyable one that they may repeat in the future and advocate to others.
To do just that, here are a few tips to keeping visitors on your site, and getting them to return:
  1. Create great content. Offer relevant, new, and important information for readers. Search engines reward sites with content that is updated frequently, and with each blog post you have an opportunity to reach a new visitor.

  2. Keep your “voice” consistent. If you use a sort of voice or personality in your blog, keep that consistent. That way, when visitors see your posts on other blogs, read other posts on your blog, or are interested in a book you’ve written, they know what they are in store for and can expect the same quality and personality found in your other posts.

  3. Make your site aesthetically pleasing. It takes a matter of seconds for a visitor to be distracted by your site’s appearance and feel no desire to stay. With a plethora of free, easy-to-implement blogging templates, you can make your blog look nice and still be functional. Use images to enhance your site, and use a simple font; avoid lavish fonts in hard-to-read colors.

  4. Make the calls to action clear. A call to action is a request of a visitor to do something more than simply exit your site. A call to action can be one such that asks visitors to visit another part of your blog, to download you free eBook or White Paper, or to get visitors to subscribe to your newsletter or RSS feed. Get your visitors to do more by making it clear what their next steps should be.

  5. Give away value for free. This goes hand in hand with the above: if you are offering something of value for free, like an eBook or white paper, make it clear that it is available for download. Also, make it easy for visitors to get in touch with you; getting advice via email or simply getting help with a guest post can be something of value that you can give to your visitors too.
Be available and offer things to your visitors that will make them want to come to your site time and time again, and perhaps even share it with others. Make it easy for your content to be shared, as well, and your visitors may do just that. Free WOM (word of mouth) is invaluable, but you can help fuel that fire.
Do you have any other tips for getting visitors to stay?

10 Public Relations Career Tips: How to Get an Internship

Ashley | Monday, December 21st, 2009 | 2 Comments »

 10 Public Relations Career Tips: How to Get an InternshipGetting an internship can be an important part of any career’s beginning. It is a way to show future and prospective employers that you’re dedicated to working and dedicated to the industry you are interested in working in, and it can show that you are able to balance school, life, and work together well. An internship can be a great introduction to the business world and a great place to meet mentors. (I personally have met two wonderful mentors through internships who have in turn developed into friends that I can turn to for help on matters personal and professional.) You will also gain invaluable experience as a student where you can make mistakes and perhaps even learn from others’ mistakes.

There are a few ways to get yourself prepared and tips to finding an internship that is a fit for you and one that you are fit for. Some can include the following:
  • Create a personal marketing plan. This should involve some things that go into a normal business plan, like your own S.W.O.T. analysis where you can analyze your internal and external strengths and weaknesses. Here, you can set a budget for your job searches, really define what you want to do with your degree or for your career, and how to get there. This is a great place to set goals and map steps to achieving those goals.

  • Get business cards. These are great tools to use at networking events and job fairs, and they serve as a quicker, smaller version of your resume so that people can get in touch with you. (Carry your resume with you at these networking events too, but know that business cards are an effective way to get your name and contact information in the hands of professionals.) Print you business cards on a paper or matte material so that the professionals you meet can take notes on your card once they’ve met you; this can help them to remember you and the conversation you had.
  • Create your social media profiles. In particular, create a LinkedIn account. This is a way for employers to see your history, your connections, and places you’re involved online. Remember that it is a representation of yourself online so keep it professional. LinkedIn takes minutes to create, and you can even upload your resume, saving you lots of time in the profile-creating process. Use this as a tool to get connected and stay connected with people you may meet at networking events, in classes, or through other connections. Join groups there, too, to get connected to other professionals using LinkedIn. (For PR students and those looking to intern in the PR industry, there’s even a PR Intern group.) Even if you do not advertise your Facebook or MySpace accounts, know that you can be evaluated there too, so use professional images, copy, and content.
  • Attend networking events. These can be through school fraternities or groups or though a larger organization like the PRSA (Public Relations Society of America) or the AMA (American Marketing Association). For students, prices are lowered to ensure that you can attend, so take advantage of these associations and their events! They are put on to help you as new entrants in the industry and to help companies fuel their companies with new perspectives. Be sure to keep in touch with the people you meet there, as you may have made a good impression.
  • Go to career fairs. Even early in your college years, go to these fairs (which are usually cheap to attend) and see what sort of businesses attend and to see if a graduate school is for you. This is great practice for speaking with professionals, getting your information out there, and for finding internships which may be of interest to you.
  • Practice, practice, practice. Though this has probably been engrained in every graduate’s mind, there is a lot to be said for someone who practices. Preparing and running through questions you may be asked in an interview can create a great advantage over others looking for internships or jobs. Practice may not make perfect, but it can surely improve your answers, speech, and comfort level in the interview. Go to your career center on campus (if you are still in school) and look at their list of commonly asked interview questions, sign-up for a mock interview, and ask them for pointers.
  • Dress the part. Even if you are interviewing over the phone, dressing well can make you feel more professional and get you in ‘work mode’. Working from home can be dangerous if you are not in the right mind set, too, so go about your days normally as if you were going in to a business to interview or work. This will help motivate you to be more productive. Remember to dress well (business casual) for an interview, at career fairs, and at networking events. You are allowed to ask the representative from the company you are communicating with what the office attire or dress code is; this will show that you are a forward thinker, and that you are preparing yourself. Though appearances are not the end-all, be-all of you success as an employee, it is easier to see your work and your personality when not distracted by worn or overly casual clothing.
  • Revamp your resume and write a cover letter. Though cover letters may not even be read, they are a great tool to reiterate your interest in the position, company, and career. It is also an opportunity to take what your resume says and make it relevant to the advertised position. Take the time to figure out who to send the resume and cover letter to, as this can show your attention to detail and your ability to do some light homework.
  • Act professionally. Some personalities are a better fit with others, and while you cannot control how your personality is received by people you can act professionally and respectfully to ensure that you put your best foot forward. First impressions are often times difficult to overcome, and with people interviewing dozens (if not more) of candidates, it is vital to your success that you act like a mature professional, even after you get the internship.
  • Do your research. And then do some more. Internships and jobs don’t usually come out of nowhere, and more often than not they are a result of your networking efforts and the connections you’ve made. Keep your eyes on job boards at school, LinkedIn, and even CraigsList. Apply to those that you find interesting and personalize your cover letters.
Remember that it will take time to find an internship that suits you, but know that your investments in time, your appearance, and your efforts will undoubtedly help you to find one.
If you are looking for a PR internship, there are a limited amount available through BusinessTraining.com each year. (Email team@businesstraining.com for more information.)
Any tips you have for finding an internship in PR or other area of business? Success stories?


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