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Customer Service Certification


The Customer Service Manager Certificate (CSMC) program is a professional certification tailored to fit the schedules of busy professionals. With our 100% online learning platform and multimedia study materials; this program provides participants with our easy-to-access and revolutionary training platform. This platform includes audio interviews with industry experts, instructional videos covering the best practices, fundamentals and insights. We are training tomorrow’s business leaders today.

With case studies and the appropriate coaching, participants will master the skills necessary for appropriately attracting, retaining, and creating loyal customers and clients in order to build a business with exceptional customer service. Best practices for all points of contact with customers will help to instill the confidence to handle each customer with care and respect.

CSMC Certificate Downloads: CSMC Syllabus (PDF) | CSMC Study Guide (PDF) | Video Sample (Mp4) | Audio Interview Sample (Mp3)

Master’s Certificate Credit: This program counts as one of the core course requirements for the Master’s Certificate in Business Management. To learn more about our Master’s Certificate programs, please click here.

Advance your customer service management career by learning business management fundamentals, best practices, and strategies. Completing the program allows you to add the CSMC designation to your resume and bio to show that you have passed our examination as evidence of your knowledge of customer service knowledge.

To learn more about the requirements of this program and how to get started, please enter your name, phone number, and email address below:

Heather Wilcox, Technical Faculty – Customer Service & Loyalty With nearly twenty years as a customer service professional, Heather specializes in customer service management with an emphasis on corporate training and development. She has created and implemented numerous training programs designed to meet the unique needs of customer service professionals preparing to assume management positions. Heather is head of our Customer Service Manager Certificate (CSMC) program. Our program trains customer service professionals on how to generate sales and loyal customers through regular, day-to-day customer service processes.

Guaranteed Value: We are so confident that you will greatly benefit from our career coaching, practical training modules, and resume improvement from completing our programs that we offer a 100% money back refund policy. If you change your mind about completing our programs for any reason at all within the first 7 weeks after registering just email us and you will get your full money back in 1 business day. Give us a test drive by registering today and you will see why over 3,000 participants like you have completed our training programs.

How to Get Started: Register for the CSMC now by completing the application below, or our fax/email registration form. You can also contact an enrollment advisor Monday through Friday from 9am to 5pm Eastern Standard Time (EST) at (305) 503-9050.

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Content Tags: Customer Service Certification, Employee Customer Service Training, Customer Service Training, Online Customer Service Training, Customer Service Course, Customer Service Designation Program, Customer Service Designations, Customer Service Employee Training