The Customer Service Manager Certificate (CSMC) program is a professional certification tailored to fit the schedules of busy professionals with our 100% online learning platform and multi-media study materials. The CSMC program provides participants with hours of audio interviews with industry experts and more than 35 instructional videos covering the fundamentals, best practices, and insights on customer service management. With our easy-to-access and revolutionary training platform, we are training tomorrow’s business leaders today.
With case studies and the appropriate coaching, participants will master the skills necessary for appropriately attracting, retaining, and creating loyal customers and clients in order to build a business with exceptional customer service. Best practices for all points of contact with customers
will help to instill the confidence to handle each customer with care and respect.
Master’s Certificate Credit: This program counts as one of the core course requirements for the Master’s Certificate in Business Management. To learn more about our Master’s Certificate programs, please click here.
Advance your customer service management career by learning business management fundamentals, best practices, and strategies. Completing the program allows you to add the CSMC designation to your resume and bio to show that you have passed our examination as evidence of your knowledge of customer service knowledge.
Heather Wilcox, Technical Faculty – Customer Service & Loyalty
With nearly twenty years as a customer service professional, Heather specializes in customer service management with an emphasis on corporate training and development. She has created and implemented numerous training programs designed to meet the unique needs of customer service professionals preparing to assume management positions. Heather is head of our Customer Service Manager Certificate (CSMC) program. Our program trains customer service professionals on how to generate sales and loyal customers through regular, day-to-day customer service processes.
Guaranteed Value: We are so confident that you will greatly benefit from our career coaching, practical training modules, and resume improvement from completing our programs that we offer a 100% money back refund policy. If you change your mind about completing our programs for any reason at all within the first 7 weeks after registering just email us and you will get your full money back in 1 business day. Give us a test drive by registering today and you will see why over 3,000 participants like you have completed our training programs.
How to Get Started: Register for the CSMC program by completing the application below, or our fax/email registration form. You can also contact an enrollment advisor from 8am to 5pm Pacific Standard Time (PST) at (503) 922-2752.
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